Back vs. Spoke

With our experience, it is very well tailored to organizing our work requests to the IT dept in a very organized, user friendly fashion. The 'smart' technology allows all employees to submit a ticket within their favorite software / process (e.g. Slack vs. email) and IT can field requests in a central location.

Incentivized

• Machine learning: Spoke learns the answers to common questions and will offer answers when people submit requests.
• Simple licensing: Straightforward, per-user licensing, that doesn’t require add-ons or hidden costs to use it fully.
• Great customer relationship: Spoke is a hands-on partner in our organization, listening to our feedback and implementing our ideas.
• Fast development cycle: The process, from the conception of new features to their general release, can be as short as a few weeks.

Incentivized

• I don't have any feedback for this area as the product is still very new to us.

Incentivized

Any questions we've had were fielded in a very timely manner and their staff have been very helpful in our launch and ongoing inquiries. Internally, it has been very well received amongst staff and has increased efficiency, company wide

Incentivized

Spoke outperforms ManageEngine Service Desk Plus on all levels. The user interface is a lot more user-friendly. Service Desk Plus did not offer any AI-driven auto-responses. They also did not offer any Slack integration which is the primary way (and preferred) that our employees prefer to put in tickets. This alone is worth its weight in gold.

Incentivized

• Spoke has been very cost efficient, more than paying for itself in gained productivity hours.

Incentivized