Azure Virtual Desktops are a comprehensive desktop and app virtualization service running in the cloud.
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Citrix DaaS
Score 8.7 out of 10
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Citrix DaaS (formerly Citrix Virtual Apps and Desktops, or XenDesktop) is a virtual desktop infrastructure (VDI) and application virtualization solution from Citrix.
DaaS is ideal in large-scale environments that require centralized, secure management. Remote workforces at large organizations. Highly regulated industries like finance. It allows for easy security and monitoring over one aspect instead of multiple remote machines. DaaS is not ideal for organizations with small budgets due to the pricing and organizations with lousy network connectivity. This would make the end-user experience terrible.
You can publish as many host pools as you need to accommodate your diverse workloads
Brings your own image for production workloads or test from the Azure Gallery
Reduces costs with pooled, multi-session resources.
With the new Windows 10 Enterprise multi-session capability exclusive to Windows Virtual Desktop and Remote Desktop Session Host (RDSH) role on Windows Server, you can greatly reduce the number of virtual machines and operating system (OS) overhead while still providing the same resources to your users.
All Management resources can now be installed on a single server. Reducing the overhead required to maintain a citrix environment.
Granularity of the Delivery groups allow you to define allowing a remote user to connect to a random XenDesktop VM or individually assigning VMs to users.
HDX RealTime Optimization Pack has stabilized some of the issues of utilizing all of the features of Skype for Business in a ZenDesktop VM.
From an end-user perspective, Citrix DaaS is ideal. No matter the device that the user connects with, the end user's experience is always the same. Desktop icons are there, along with the files. As a big name, Citrix allows for SAML authentication or a local account. End users do not need a beefy laptop to have a good experience in DaaS.
The performance of XenDesktop is the best in the industry because of the fine-tuned protocol and years of updating. Overall, I don't think there is a better performer on the market. The question is if the added complexity of running XenDesktop is really worth the performance gain. While the latest version of XenDesktop is the easiest to deploy so far, it is still more challenging than the competitors.
The support is great when you get an engineer that knows what they are doing but getting that individual sometimes takes a while. Overall, they are professional and polite and competent in their knowledge. Sometimes the cases are open for an extended period of time which becomes very frustrating when dealing with critical issues.
Take it slow and read the directions each step of the way. If you are not familiar with Citrix products, use a reseller or other experienced engineer to assist you in the setup of your environment
For us Parallels RAS is still more a "onpremise" solution, with Azure Virtual Desktop we can really leverage the power of the cloud. We can spin up additional hosts if the load is too high and spin down hosts in the night to cut costs. Not being bound to onpremise hardware makes this extremely flexible. Seeing as most of our customers already have a M365 license that includes Azure Virtual Desktop licensing it doesn't cost us additional CAL's for Parallels RAS
Citrix Virtual Apps & Desktops is platform agnostic (we can use any underlying hypervisor technology) and really flexible for any use case. Using a golden image and provisioning it (with Machine Creation Services or Provisioning Services) is powerful and really straightforward, compared to the complexity in Microsoft RDS of maintaining a coherent farm, or the limitation of VMware Horizon to run on VMware Products.
Being able to easily add new use cases with minimal "re-work" to existing workspace delivered by the solution has been a great ROI value.
The Security features that are built-in have made the solution a go-to for any remote access or vendor access requests the business has needed to continue projects and expedite digital initiatives.
While the overall environment stability is excellent there is an increase in support team and end user training required which can "steal" time from admin and engineers.