Azure DevOps Server vs. ServiceNow DevOps

In our case it was best suited when we started working remotely, we were able to track everything in out projects easily, able to share our codes, give reviews for the codes and also create integration and deployment CI/CD plans for the release and testing. It helped our team members with the productivity, early prototyping and release. Create summarised reports of different aspect of our projects. Even in other scenarios it is one of the best tools to use for collaboration and project management. I haven't found any specific scenario where it is not appropriate

Incentivized

Well suited to plan and apply any applications using the DevOps technology. The application keeps track of all the different stages of an application built and provides adequate support.

Incentivized

• Vast range of Template for Automated Build and Release Pipeline with option to have conditional triggers
• Code repository mechanism is aligned with GIT which is a well known public repository system
• Bug Management is also an integral feature of this tool
• Dashboard creation option of Build and Release pipeline is also available

Incentivized

• Knowledge base is central to all internal and external.
• Easy to add articles to the KB.
• The ticketing system is central to all internal and external.
• The ticketing system is easy to use.
• The ticketing system makes it easy to ticketing data for analysis.

Incentivized

• Searching through code can be somewhat cumbersome. It would be nice if there was a way to do general searches in certain areas of the system.
• Without proper training, the system can be confusing to navigate. This issue can be prevented with good training but it is something to be aware of.
• Navigation can be clunky at times depending on where you are in the system. For power users, this is not a huge deal but it is a tad bit annoying.

Incentivized

• I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
• I'd like in certain exceptions to be able to open tickets with time in past.

Incentivized

Because we are a Microsoft Gold Partner we utilize most of their software and we have so much invested in Team Foundation Server now it would take a catastrophic amount of time and resources to switch to a different product.

Incentivized

For standard users the interface is friendly. but if you are a manager some tools are a little confusing to use, like the query system that you always need to create from scratch. Templates should be more helpful for queries and for standard procedures that you need to duplicate PBIs over time. The search history of Work Items is a little painful to use.

Incentivized

I have not had to use the support for Azure DevOps Server. There have never been any issues where I was not able to figure it out or quickly resolve. Our Scrum Master has used support before though, and the service has always been prompt and clear with a customer-focus

Incentivized

Do research beforehand and, if possible, do a trial run before implementing into production environment.

Incentivized

Azure DevOps is a fully integrated solution that solves all of the problems that our separate tools did in a much easier-to-use way. Before we implemented DevOps we had three different solutions that we had to integrate with each other and required a lot of manual intervention to make sure they worked correctly.

Incentivized

ServiceNow DevOps is easier to use and understand, and we can manage everything in comparatively less amount of time. It's very user-friendly. Tracking activities and ticket creation is a lot better in ServiceNow DevOps

Incentivized

• It has streamlined the pipeline and project management for our agile effort.
• It has helped our agile team get organized since that is a new methodology being leveraged within the Enterprise.
• The calendar has improved visibility into different OOOs across the project team since we all come from different departments across the larger organization.

Incentivized

• Cohesive and efficient communication.

Incentivized