Azure Analysis Services vs. Salesforce CRM Analytics

We would have many technical issues and glitches with previous similar providers but found that Azure Analysis Services can simply handle our workload and memory better. I remember we lost an account due to cloud issues not fully saving or corrupting some files. Granted, this is rare with any cloud but haven't had that issue with the same load of memory with Azure Analysis Services.

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Salesforce CRM Analytics has amazing user interface and very responsive customer services providers.

The product has brilliant artificial intelligence systems that enhance its usability.

Software integration with other tools is perfect.

Ease in setting up and availability of unlimited tutorials and demos.

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• Providing role based access or we can say privilege based on the role to the user if it is integrated with Azure active directory and hence securing the access to sensitive data.
• We use to run different type of analytics services to get the better result which is hectic if done manually or with human efforts.
• We also use to collect bulk of data with the help of this tool and run customized test cases for better efficiency of result and better decision making. The result are very crucial and helps in taking big decision.
• It supports different or we can say heterogeneous database vendors like the Oracle, SQL, and hence make the task easy.

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• Interactive Dashboards, it [consists] of wide variety of charts
• Data from different sources can be easily integrated with it
• Security, it provides easy way to secure and share the information with the users
• Support actions like opening hyperlink etc
• Almost everything can be done from configuration
• Data can easily be managed from dataflow.

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• There is very least content available on Microsoft docs and the Internet to get through with AAS.
• i faced lots of connection issues while implementation.
• The need for serious platform experience or expertise.

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• Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
• Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
• Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
• More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.

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For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.

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I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.

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An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes

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The platform has vast number of features and modules. The UI is sleek and once you get to use to it, you will be able to do a lot of stuff. Also support for data sources is more in Azure Analysis Services.

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Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.

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• The tool has helped us a lot for taking critical decision which has resulted in the increase of profit of organization by 18 percent.
• Return on investment is 70 percent as we are unable to utilize the tool with full functionalities, so we are still testing some of the use cases.
• Human effort has been reduced and task has become automated hence helped in cost management

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• Sales CRM analytics enable us to conduct correlation analytics and real-time performance metrics.
• Use of the product enabled us to drive more revenue by the help of actionable insights leading to informed decisions making.
• The software has made it possible for us to automate administrative tasks and improve performance.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info