The Azure AI Speech service provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech and speech translation. It provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech, speech translation, and speaker recognition.
$1
per month
Genesys IVR
Score 8.0 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.
This service is well suited for scenarios where you need to integrate text-to-speech and/or speech-to-text into applications. Within our organisation, it is primarily used by students for development purposes to enable said functionality but is also used to provide accessibility to students who have hearing-related issues. Its multi-language support is also beneficial for our international students who have English as a second language and are therefore able to rapidly translate any text or speech that they do not understand.
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
Azure Cognitive Speech Services is simple and the interface is not complicated even for those getting started with these customer services tools and the best voice recognition. Setting the platform dashboard preferences is also an easy process and with the ability to manage workflow and document management the system functions are stable and effective.
