Azure AI Bot Service vs. Chatfuel

Azure AI Bot service works well if you need to support multiple channels like MS Teams, Slack, Facebook Messenger, etc., using the same code base. It also provides built-in connectors to LUIS and Azure OpenAI for natural language understanding and intelligence. Scenarios such as a low-cost chatbot without the need for LUIS or AI are the ones where Azure AI bot service might not be most appropriate.

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Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

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• Assembles conversational AI encounters for our clients
• Adds regular language, discourse, and vision
• Sends to well known channels with insignificant code changes

• Easy to use without experience
• Cost vs. benefit ratio very good
• Integrations possible through API
• Conversion funnels can be created

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• Limited Natural Language Understanding, especially in entertainment contexts where slang, humor
• Works only with Azure platform only not compatible with other platforms
• Complex customization as per organization need

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• Setting it up is time-consuming.

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Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.

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Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract. No new onsite personnel as required and training sessions and manuals were included. Very fast response and problem resolution were made available. Detailed configuration guidance was provided at no extra cost. Patching was a bit too frequent.

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I haven't dealt with the support channel, so I cannot provide a full review for this

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.

Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.

AIVO has no option to create conversation flows if not through keywords.

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• Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
• Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
• It is expensive.

• It helped overall with visitor engagement.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info