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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Azure AI Bot Service

    Score9.1 out of 10
    N/AMicrosoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.N/A

    ChatBot

    Score9 out of 10
    Small Businesses (1-50 employees)
    ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.…N/A
    Pricing
    Azure AI Bot ServiceChatBot
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Azure AI Bot ServiceChatBot
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Azure AI Bot ServiceChatBot
    Considered Both Products
    Microsoft
    No answer on this topic
    LiveChat
    Chose ChatBot
    End to end solution support, purchasing a service-ready solution speeds up the time to market whilst ensuring a secure and compliant solution. Also having contracts in place, speeded up the process of time to market. Developing with conversational experts to speed up time to …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    Azure AI Bot ServiceChatBot
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Azure AI Bot Service and ChatBot
    Feature
    Azure AI Bot Service
    -
    Ratings
    ChatBot
    7.8
    2 Ratings
    6% below category average
    Chat history and transcripts00 Ratings9.02 Ratings
    Chat reporting00 Ratings7.02 Ratings
    Chat and web analytics00 Ratings7.52 Ratings
    Best Alternatives
    Azure AI Bot ServiceChatBot
    Small Businesses
    Fin by Intercom
    Score8.5 out of 10
    ZoomInfo Chat
    Score7.7 out of 10
    Medium-sized Companies
    Fin by Intercom
    Score8.5 out of 10
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Enterprises
    No answers on this topic
    AWS Chatbot
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Azure AI Bot ServiceChatBot
    Likelihood to Recommend
    8.8
    (5 ratings)
    9.0
    (4 ratings)
    Usability
    8.8
    (2 ratings)
    9.0
    (2 ratings)
    Support Rating
    8.8
    (4 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Azure AI Bot ServiceChatBot
    Likelihood to Recommend
    Microsoft
    Azure AI Bot service works well if you need to support multiple channels like MS Teams, Slack, Facebook Messenger, etc., using the same code base. It also provides built-in connectors to LUIS and Azure OpenAI for natural language understanding and intelligence. Scenarios such as a low-cost chatbot without the need for LUIS or AI are the ones where Azure AI bot service might not be most appropriate.
    Incentivized
    Read full review
    LiveChat
    Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Assembles conversational AI encounters for our clients
    • Adds regular language, discourse, and vision
    • Sends to well known channels with insignificant code changes
    Read full review
    LiveChat
    • Routing rules
    • no code workflows
    • UI/UX is excellent for a newbie to start on
    • Their Chat support is very helpful
    Incentivized
    Read full review
    Cons
    Microsoft
    • Limited Natural Language Understanding, especially in entertainment contexts where slang, humor
    • Works only with Azure platform only not compatible with other platforms
    • Complex customization as per organization need
    Incentivized
    Read full review
    LiveChat
    • Having enough conversational data to train the chatbot.
    • Really understanding intent.
    • Understanding emotion.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    No answers on this topic
    LiveChat
    As long as budget is not an issue - we renewing this solution.
    Incentivized
    Read full review
    Usability
    Microsoft
    Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
    Incentivized
    Read full review
    LiveChat
    Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract. No new onsite personnel as required and training sessions and manuals were included. Very fast response and problem resolution were made available. Detailed configuration guidance was provided at no extra cost. Patching was a bit too frequent.
    Incentivized
    Read full review
    LiveChat
    Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
    Read full review
    LiveChat
    ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
    • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
    • It is expensive.
    Read full review
    LiveChat
    • Connecting to DB.
    • Customizable dashboards.
    • Automated reporting.
    Incentivized
    Read full review
    ScreenShots

    ChatBot Screenshots

    Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.