Axcient x360Cloud vs. HPE Zerto Software

We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.

Incentivized

Zerto is well suited for disaster recovery and virtual machine replication between multiple data centers. DR testing for audit or regulations is much easier with Zerto, great reporting, dashboard etc. It is not well suited for physical server replication for disaster recovery or as a primary backup solution.

Incentivized

• Backup
• Restore
• Customer Service

• It is simple to set up and use. In my opinion, one of the most important functions of a tool is its interface. If you have the best product in the world but it takes an arm and a leg to configure and a doctorate degree to use, then the product isn't worth very much.
• The continuous replication is done very well. The failover and failback process runs smoothly.
• This has less to do with the product than the company, but Zerto as a company really listens to their customer base. We've always had a very good interpersonal experience with their support and sales teams. Having great people behind their product is definitely one of Zerto's strengths.

Incentivized

• Live chat support is not available for all products
• Support will sometimes take a while and bounce around to multiple teams and people
• Search functionality is lacking and confusing

Incentivized

• Moving a VM from one protection group to another could be simplified.
• I would like to see an executive-style report of recovery and testing for upper management.
• The ability to deploy Zerto as a virtual appliance, without the need for a windows server.

Incentivized

We really like the easy setup of this replication solution, as well as the ease of management. Not to mention, our internal IT Economist determined that the Zerto solution would provide the best ROI out of the competing solutions we analyzed. So far, his calculations have been spot on, and we have saved substantially

Incentivized

This is because the product does what it advertises but does not go above and beyond. It is perfectly usable for what it does but it is still a little confusing and awkward to use.

Incentivized

Zerto is very easy to implement and support. Uses are broad, only issues are once something doesn't sync it is difficult to get assistance until your reach tier 2 or tier 3 support. Basic file and folder recovery is great. Live and test fail overs are also easy to implement without issue.

Incentivized

Very responsive, very capable. Overall, the product is very easy to set up and configure. Problems usually encroach when lower-level components are updated for changed, for instance, vSphere. Support usually can help us work through any issues that pop up from upgrades to other software, but their own updates can lag behind a little.

Incentivized

Ease and speed of initial co figuration.

Incentivized

We do not use anything else to backup Microsoft 365 emails and Sharepoint sites.

Incentivized

Zerto solves issues with snapshot-based backups and provides continuous data protection up to 14 days with an astonishing granularity. Zerto's One-2-Many can provide local and offsite backups with near real-time and fast restore of a VM

Zerto does not backup physical machines or VMs that are turned off, but there are other products to do that.

Other backup products are stepping up with ease of deployment and small organizations would find them a little easier to use as there are fewer configuration options.

Incentivized

• Competitive pricing for MSP's
• Client support was top notch and they insured we were able to implement quickly
• Agent deployment was simple and smoth

Incentivized

• DR and CyberSecurity recovery can be done in minutes or a few hours via Zerto, as opposed to days with backup/recovery.
• DR testing and recovery can be done anytime in an isolated environment to test recoverability and functionality.
• Zerto licensing is very affordable to protect critical business functions.
• On-prem to cloud migrations are very quick and easy to perform.

Incentivized