Axcient x360Cloud vs. Backupify

We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.

Incentivized

Anywhere you are trying to back up files for Microsoft or for Google and want a disaster recovery solution is a great time to use Backupify. It is a very simple interface that includes an audit section to show all history of restorations as well. It keeps much longer back ups of files than Google does and is much easier to use than Google Vault

• Backup
• Restore
• Customer Service

• User restoration.
• Automated backup and sync of users.
• Easy setup for tenants.

Incentivized

• Live chat support is not available for all products
• Support will sometimes take a while and bounce around to multiple teams and people
• Search functionality is lacking and confusing

Incentivized

• When backups fail there is no notification
• When changes are made to the platform, there is limited information
• Support is on the whole, terrible.

This is because the product does what it advertises but does not go above and beyond. It is perfectly usable for what it does but it is still a little confusing and awkward to use.

Incentivized

Very simple user interface and straight forward to complete back ups and restore. It was very easy to set up and then easy to maintain. It does not require any regular maintenance unless you want to delete out data. I only go in to delete old user data for licenses or to restore

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

We do not use anything else to backup Microsoft 365 emails and Sharepoint sites.

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

• Competitive pricing for MSP's
• Client support was top notch and they insured we were able to implement quickly
• Agent deployment was simple and smoth

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized