Axcient x360Cloud vs. Backupify

Axcient x360Cloud is a good product if a backup solutions is needed for 365 products. If the backup is constantly being used and restores need to happen frequently I can see how Axcient x360Cloud could be annoying as the search functionality is lacking. It is also difficult to find specific files or emails as well as subfolders.

Incentivized

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

• Good visibility over backup status and protected users and data
• Audit log activity information
• Support requests
• Smart Search
• Reports

Incentivized

• Back up Google
• Back Up Microsoft
• Easy recovery of data

• Nightly backup boot verification

Incentivized

• Multi-factor Authentication is cumbersome to set up on a new device.

Incentivized

This is because the product does what it advertises but does not go above and beyond. It is perfectly usable for what it does but it is still a little confusing and awkward to use.

Incentivized

Very simple user interface and straight forward to complete back ups and restore. It was very easy to set up and then easy to maintain. It does not require any regular maintenance unless you want to delete out data. I only go in to delete old user data for licenses or to restore

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

As an MSP, we have been able to provide protection for cloud documents to our customer. With Axcient x360Recover, we can feel confident that we are providing a service that is commonplace today but reliable with Axcient. This protection comes at a reasonable price that makes profit margins obtainable without scarifying quality.

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

• Compared to the previous vendor, Axcient is saving us $1,000 per month and providing better value

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized