TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Awaken Intelligence

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Awaken Intelligence offer software to help the user see the complete picture for a contact centre. Its voice analytics, speech analytics, actionable insights, dynamic call scripting and agent guidance products are presented as flexible, easy to work with and adaptable as a call centre evolves and grows. The Awaken Intelligence team boast over 35 years combined experience operating outsourced contact centres and providing software solutions, meaning their products are designed by contact…N/A
    Pricing
    Awaken Intelligence
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Awaken Intelligence
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details
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    Awaken Intelligence
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    User Ratings
    Awaken Intelligence
    Likelihood to Recommend
    9.0
    (1 ratings)
    User Testimonials
    Awaken Intelligence
    Likelihood to Recommend
    Awaken Intelligence
    With a diverse or complex use of calls to guide or promote our product to end user, the need to share best practices / promote them, and to guide the agent towards the conversation (stress-free) is important. That's where Awaken Intelligence can help most. Cost-effectiveness of this solution may come into question with businesses that outsource or simplify too much their customer center roles
    Incentivized
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