Avaya IP Office vs. Eqo – Employee Referral Solution for the Frontline

The limitations of this unit are 2000 users, across 32 different locations. It is an SME product that is well past the border into enterprise territory with out having the enterprise expense. To top it off you can virtualize the servers! Anything outside of this scope would need to step into an Avaya Aura system. Do not forget to check with your vendor for leasing options if you do not want to have your new phone system fall into the category as a capitol project.

Incentivized

Orgs with over 1,000 employees and large frontline workforce such as healthcare, retail, and hospitality. Definitely for any company that is overwhelmed by managing employee referrals and payouts on spreadsheets. Under 1,000 employees, probably not necessary because the volume is manageable for them to handle internally.

• It is a phone system. It dials calls, makes sure there's a secure login, and keeps securities actually quite good on it. It provides and allows for VPN access into the VPN phones, into it via SIP or via IP sac, and has a good voicemail system.

Incentivized

• Automatically tracks and manages referrals, eliminating the need for spreadsheets.
• Provides a simple referring experience for frontline workers because it's all done via text.
• Targeted text campaigns to keep employees engaged with the referral program.
• Very passionate leadership team that also provides strategy and creative support to their customers as part of the service.

• Rush for updates. At times an updated will fix one problem, and inadvertently create another. However with due diligence from your business partner (Tektivity) patches are tested before being rolled out in production environments.
• Part itemization. If you purchase a new system, the power cord does not come with the unit, that is a separate part. Very minor in the grand scheme of things but as a reseller and a customer still somewhat annoying.
• Large convoluted organization. As a user trying to navigate the AVAYA website, and track down information can be daunting. Even calling support can be challenging, you never know if your call will be routed to India, Brazil, or Denver. That is why the relationship with Tektivity is so important. You can leverage your business partner to get the answers you need so you can spend your time tackling issues that need your attention.

Incentivized

• One point I highlighted with their team was the importance of Eqo – Employee Referral Solution for the Frontline being able to function without ATS/HRIS integrations for smoother rollouts and pilot programs — and they've already successfully achieved this capability.

Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.

Incentivized

Avaya IP Office is a great system that is somewhat affordable for most SMB's. However, In our experience, Avaya IP Office has a tendency to shelve some of the license as you upgrade the software release on the PBX switch without giving back any comparable license to compensate. The Voicemail Pro license is quite expensive and most of the functionality that most business needs are not covered in the standard voicemail offering.

Incentivized

I've evaluated Cisco and Mitel as well. So from the phone system, while feature functionalities, they've all do some of the same things. The biggest benefit of the IP office is that it is hybrid. You can do digital analog and IP all out of the same box, the same telecom system.

Incentivized

Eqo – Employee Referral Solution for the Frontline stands out in three key areas: ‍ 1. Employees easily refer someone via text – with no need to download any mobile apps. 2. Recruiting teams can send text campaigns to increase referral participation from understaffed regions. 3. Eqo – Employee Referral Solution for the Frontline’s team goes beyond just providing a solution. They work closely with their customers to ensure there are strategies and creatives put in place to maximize employee engagement and adoption throughout the year.

• When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
• CAPEX vs OPEX
• Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.

Incentivized

• Increased talent attraction via referrals, effectively cutting down recruitment expenses.
• Minimized employee turnover, thereby reducing expenses related to backfilling and training.
• Increased employee referral engagement from frontline teams
• Eliminated any manual administration of tracking employee referrals, reducing double payments and missed payments