Avaya Communications API vs. Webex Connect

Following are ideal use case scenarios for Avaya OneCloud CPaaS:

• Agent Onboarding in Contact Centers – personalized digital transformation for contact center agents as part of a workforce management solution. Included in the Spaces Learning suite.
• Reskilling and Upskilling in BPO Enterprises – skills gap training and assessment for technical employees and salespeople. Included in the Spaces Learning suite.
• Virtual Classroom in Higher Education – integrated platform for educational content delivery, virtual lectures, small group projects, hands-on labs, and collaboration. Included in the Spaces Learning suite.
• Remote Development Collaboration for Engineering Teams – agile platform for remote coding and development, virtual scrum meetings, and real-time chat.

Following are use case scenarios where Avaya OneCloud CPaaS is less appropriate:

• Large Virtual Conference Events
• Consumer Social Media Gatherings

Webex Connect is a necessity for many of our clients, and we have observed that their whole infrastructure is built around it. This proves to be more helpful, when you are working across platforms across multiple apps. Apart from that, managing client onboarding in projects, auto responders, creating channels, creating automated flows, pushing updates to keep them in loop, are some of the features that we use on a daily term. For me, Automation of flows was relatively new, and to see it in action for the first time was an incredibly new experience. Especially the part where I did API integration for our internal chat module.

Incentivized

• Provides a simple well-designed API for 2-way texting.
• Enables us to manage multiple clients using a single account.
• Enables us to bill our clients and monitor their usage easily.
• Provides rapid setup of numbers and easy scripting of programmatic responses.

• Bot to execute aswers with functions to address diferent scenarios
• Ability to integrate with Apis to bring information to the users
• Connectivity With variety of Channels (Whatsapp, Facebook, E-mail, etc).

Incentivized

• By adding the ability to add sub-users to an account.
• By adding the ability to redact certain aspects of the logs.

Incentivized

• A high end application UI suffocates on low end hardware, so a "lite" version should be there
• SDK integration is messy for starters

Incentivized

We were able to achieve the objectives of the integration we wanted to create in a short timeframe with a minimum of development needed.

I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.

Incentivized

Avaya OneCloud CPaaS support has been excellent. Specifically:

• Onboarding new users (licensing)
• API integration support
• Client platform support for learners
• Seamless rollout of new features (and documentation)

We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!

Incentivized

Webex Connect has a great user interface and multiple client handling capacity, which makes it stand out from the competition. They also have support from Cisco teams, which is a game changer in this field. They have way more advanced systems than other companies.

Incentivized

• Automating the IVR creation gives our business a new dimension.

• Customers are more satisfied
• Agility to Post Sales requests
• Cost Reduction because we answer less voice calls
• Reports can be improved

Incentivized