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Avaya Communications API vs. Clientele Digital

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Avaya Communications API

23 Reviews and Ratings

Clientele Digital

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Avaya Communications API

    Score6.8 out of 10
    		N/AAvaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.N/A

    Clientele Digital

    		N/AN/AClientele Digital is a secure space for communication between businesses and customers. It helps businesses with recurring clients to communicate effectively over client's preferred channels in compliant and secure way inspired by consumer behaviour research.N/A
    Pricing
    Avaya Communications APIClientele Digital
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Avaya Communications APIClientele Digital
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$99
    Additional Details——
    More Pricing Information
    Community Pulse
    Avaya Communications APIClientele Digital
    Considered Both Products
    Avaya
    No answer on this topic
    Decision Tree Tech LLC
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Best Alternatives
    Avaya Communications APIClientele Digital
    Small Businesses
    Telegram
    Score9.2 out of 10
    Telegram
    Score9.2 out of 10
    Medium-sized Companies
    Telegram
    Score9.2 out of 10
    Telegram
    Score9.2 out of 10
    Enterprises
    Telegram
    Score9.2 out of 10
    Telegram
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Avaya Communications APIClientele Digital
    Likelihood to Recommend
    8.4
    (5 ratings)
    -
    (0 ratings)
    Usability
    8.1
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    8.1
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Avaya Communications APIClientele Digital
    Likelihood to Recommend
    Avaya
    The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
    Incentivized
    Darryl Jackman
    Development Operations
    Read full review
    Decision Tree Tech LLC
    No answers on this topic
    Pros
    Avaya
    • IVR
    • Text to speech
    • API Support
    RISHIRAJ MUKHERJEE
    Vice President Information Technology
    Read full review
    Decision Tree Tech LLC
    No answers on this topic
    Cons
    Avaya
    • Native high quality speech-to-text and text-to-speech capabilities.
    • WebRTC voice, video.
    • WhatsApp connectivity.
    Venkatesh Krishnaswamy
    CEO and Founder
    Read full review
    Decision Tree Tech LLC
    No answers on this topic
    Usability
    Avaya
    Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
    David James Clarke IV
    Chief Product Officer
    Read full review
    Decision Tree Tech LLC
    No answers on this topic
    Support Rating
    Avaya
    Avaya OneCloud CPaaS support has been excellent. Specifically:
    • Onboarding new users (licensing)
    • API integration support
    • Client platform support for learners
    • Seamless rollout of new features (and documentation)
    David James Clarke IV
    Chief Product Officer
    Read full review
    Decision Tree Tech LLC
    No answers on this topic
    Alternatives Considered
    Avaya
    We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
    Incentivized
    Darryl Jackman
    Development Operations
    Read full review
    Decision Tree Tech LLC
    No answers on this topic
    Return on Investment
    Avaya
    • Time to market
    • Improve customer service
    Alan Apawan
    Head of Development
    Read full review
    Decision Tree Tech LLC
    No answers on this topic
    ScreenShots

    Clientele Digital Screenshots

    Screenshot of SECURE MESSAGING Send and receive text, voice, and video messages from a secure messaging center within your app. Maintain rigorous security, while delivering an on-demand messaging experience. LIVE NOTIFICATIONS Notify about changes, upcoming appointments and important events in real-time and confirm message delivery with Push Notifications. INTERACTIVE CHAT Create instant dialogue with intelligent chat bot and document transcript in your Backoffice. VIDEO APPOINTMENTS Host and attend real-time video meetings from your app, with visual annotations, screensharing, and the ability to record any conference for future review and reference.Screenshot of ONLINE PAYMENTS Share invoices with clients on secure portal and allow payment by credit card. SECURE DOCUMENT SHARING Share documents with clients on secure portal and make it easy to find when needed. DIGITAL SIGNATURE Allow documents to be signed by clients online and cut turnaround times.Screenshot of BACK OFFICE (CRM) INTEGRATION Multiply efficiency by integrating your CRM or other BackOffice system with clients portal and automate manual customer care processes. KNOWLEDGE BASE Educate your customers how to maximize value of your business by sharing guides, training materials and best practices. ANALYTICS Data driven decision making practice is fundamental for continual growth. It enables companies to create new business opportunities, generate more revenue, predict future trends, optimize current operational efforts, and produce actionable insights. Know your customers better by tracking their behavioral trends and respond fast.