Avaya Communications API vs. Bandwidth

Following are ideal use case scenarios for Avaya OneCloud CPaaS:

• Agent Onboarding in Contact Centers – personalized digital transformation for contact center agents as part of a workforce management solution. Included in the Spaces Learning suite.
• Reskilling and Upskilling in BPO Enterprises – skills gap training and assessment for technical employees and salespeople. Included in the Spaces Learning suite.
• Virtual Classroom in Higher Education – integrated platform for educational content delivery, virtual lectures, small group projects, hands-on labs, and collaboration. Included in the Spaces Learning suite.
• Remote Development Collaboration for Engineering Teams – agile platform for remote coding and development, virtual scrum meetings, and real-time chat.

Following are use case scenarios where Avaya OneCloud CPaaS is less appropriate:

• Large Virtual Conference Events
• Consumer Social Media Gatherings

Bandwidth is great for wholesale origination and termination. With a decent commitment, you can get great rates, and their support is excellent. Recommended as a primary source of service for voice traffic.

Incentivized

• Provides a simple well-designed API for 2-way texting.
• Enables us to manage multiple clients using a single account.
• Enables us to bill our clients and monitor their usage easily.
• Provides rapid setup of numbers and easy scripting of programmatic responses.

• Bandwidth has great customer service. They are all friendly and super helpful.
• They are innovative and constantly updating their APIs, UIs, and products they offer.
• Their UI and API are user friendly and intuitive.

Incentivized

• By adding the ability to add sub-users to an account.
• By adding the ability to redact certain aspects of the logs.

Incentivized

• While their porting department does a wonderful job, it seems to be the department that feeds other departments. They promote many out of that department to take on more responsibility elsewhere in the company (which is a good thing). However, it leaves us to work with yet another porting person who we have to learn to work with.
• I cannot really say much else that's negative about them. They do a good job, have an easy to use portal, and respond well when things aren't working.

Incentivized

We were able to achieve the objectives of the integration we wanted to create in a short timeframe with a minimum of development needed.

Avaya OneCloud CPaaS support has been excellent. Specifically:

• Onboarding new users (licensing)
• API integration support
• Client platform support for learners
• Seamless rollout of new features (and documentation)

We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!

Incentivized

Bandwidth wins hands down. We were lucky to get someone from CenturyLink to return our calls, their trouble reporting dashboard was horrible and they, as a company, were generally unresponsive when we escalated issues. They would close tickets when the issue was still very obviously occurring. Bandwidth doesn't close a ticket until the end user says it is fixed -- which is refreshing in the telecom industry.

Incentivized

• Automating the IVR creation gives our business a new dimension.

• Great product, at a reasonable price.
• Their quick support allows us to get customer issues fixed, and fast.
• Their portal allows for adding additional sites/trunks without talking to anyone.

Incentivized