Avast CloudCare vs. Hexnode UEM

It's well suited for any Windows environment. It doesn't slow the PC down and it's very effective at what it does.

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We enjoy the ability to remotely support our end users with their tablets while they are traveling. I've had the ability to provide support to some of our remote sales users as they are working at a customers location. However, sometimes the remote view can be a bit of a lagging issue that makes things a bit difficult. Though overall this has been a great experience that helps us support our various users throughout the company.

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• Keeps the anti-virus up to date.
• Daily reporting.
• Remote tools like RDP.

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Independently Invited by TrustRadius

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• Android zero-touch enrollment allows bulk enrollment of corporate-owned android devices with a single click.
• With the help of the dynamic device grouping function, devices may be grouped in accordance with specific pre-configured criteria.
• The kiosk mode supports both single-app kiosk mode, in which the device is restricted to using a single app, and multi-app kiosk mode, in which the device is in kiosk mode but has access to a number of other programs and files.

• reporting on failed backup
• duplicate reporting
• false positives

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• Devices running watchOS cannot be handled or enrolled.
• The policies under WIFI, which allowed certain websites to be blocked using website certificates, were complicated .
• The app management features provide the ability to push the installation of corporate apps on the devices. Even though it was successful on the Hexnode Portal, this feature periodically malfunctioned, and the apps were not loaded.

It works exactly as needed, no need to find another solution.

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It does everything that I need it to do in terms of generating income and protecting against viruses and phishing.

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UX is pretty good, but various screens are a bit redundant. Managing user and managing devices is often one in the same operation, but is broken across multiple screens. Device management policies are strange because if you make a "macOS" policy, why does it have all the Windows, iOS, Android etc options? It's unlikely you'll want all of these options for all possible OSes in one policy, but that's the only way to build a policy. Manage policy changes require remote system restart which is highly disruptive to employees.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The support at Avast CloudCare is excellent; the guys are professional and know their product very well. They have helped us (in the latter years of us using the product), on multiple occasions, especially when an upgrade goes wrong. Community support is not as high, but that is to be expected, as other products are much more popular and have much better adoption. All in all, although being an average Antivirus solution, the management console is excellent, and the support the company offers is excellent too.

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Independently Invited by TrustRadius

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Online chat support is the best I have received from my vendors.

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Follow the steps, and it will install very easy.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Avast CloudCare is less of a memory hog than several other vendors like Norton or Trend. The ease of deployment for 1 or 100 computers is so simple and straightforward.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I am currently using both the platforms, Hexnode UEM and Esper. Esper is used for managing mobile devices and Lenovo Tablets while Hexnode UEM is being used for Microsoft tablets. The basic framework behind both of them is almost the same. Both of them have a clean and interactive UI with good functionality.

• Positive: we have our customers supported better than ever
• Negative: But not really, we have lost billable time due to our customers having [fewer] virus infections than ever before.
• We had one incident where we had to credit a customer because the backup failed and did not report correctly and the customer lost some data.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We already had someone try to walk away with an ipad after deploying Hexnode, and we were immediately able to force an activation lock telling them to bring it back and they did.
• It has saved us a lot of time setting up ios devices as we have a limited amount of IT staff and Hexnode makes it take probably around ten minutes an ipad.
• Employee experience has improved since we can reset code remotely and they no longer have to send the ipads back to the corporate office to get reset.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info