Avast CloudCare vs. BlackBerry UEM

Avast CloudCare is great when it comes to ease of installation and GUI. Working inside the web portal is pretty self-intuitive. Some of the issues revolve around computers coming up missing from the portal or from computer jumping sites.

Incentivized

BlackBerry UEM is well-suited if you are looking for an all-in-one mobile security management platform. From the initial rollout and install of the software onto a device, to the deactivation and removal off the network, it works well and is easy to maintain. The one area where it could still use improvement is working with iOS devices, due to the non-native app functionality.

Incentivized

• Blocks phishing attempts.
• Blocks web exploits (web shield).
• Automatically scans computers.
• Settings can be tweaked or whole new policies can be created.

Incentivized

• Separates your mobile device into a personal and work environments
• It does not allow corporate data to be accessed by social media or other 3rd party apps like Facebook and WhatsApp unless specified.
• It allows a company to securely expand the services offered within its network to mobile devices.

Incentivized

• The base web portal as it is going away at the end of the year.
• Tech help is very lacking.
• Several times computers lost the AV and had to be reinstalled.

Incentivized

• Licensing costs could be streamlined and easier to manage
• Functionality could be improved with iOS devices

Incentivized

If given a choice, I would like to access office emails directly using Microsoft Exchange. Entering login passwords every five minutes seems painful and syncing of emails is not done in real time.

It does everything that I need it to do in terms of generating income and protecting against viruses and phishing.

Incentivized

If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.

Incentivized

CloudCare is proactive and better suited for my clients overall.

Incentivized

When I compared Black BerryUEM (formerly Good) with MaaS360 and AirWatch at the time, BlackBerry UEM (formerly Good) offered better integration into the network as well as better mobile clients to execute work. Access to 3rd party apps that can be used e.g., ability to synchronize and edit notes. This, however, may have changed in recent years.

Incentivized

• Positive: we have our customers supported better than ever
• Negative: But not really, we have lost billable time due to our customers having [fewer] virus infections than ever before.
• We had one incident where we had to credit a customer because the backup failed and did not report correctly and the customer lost some data.

Incentivized

• Increased employee efficiency because email and calendar data is accessible anytime, anywhere
• Possibility for missed emails or late replies over a period of time because the app does not automatically refresh on a normal schedule