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Ava vs. Genesys IVR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ava
Score 8.0 out of 10
N/A
N/AN/A
Genesys IVR
Score 8.0 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
Pricing
AvaGenesys IVR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AvaGenesys IVR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AvaGenesys IVR
User Ratings
AvaGenesys IVR
Likelihood to Recommend
-
(0 ratings)
9.3
(0 ratings)
User Testimonials
AvaGenesys IVR
Likelihood to Recommend
No answers on this topic
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
Verified User
Anonymous
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Pros
No answers on this topic
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Verified User
Anonymous
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Cons
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  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
Verified User
Anonymous
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Alternatives Considered
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Tested this software. I did not find it met our business needs
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Verified User
Anonymous
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ScreenShots