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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Auvik

    Score9.9 out of 10
    N/AAuvik Network Management is a vendor-agnostic cloud-based network monitoring and management solution providing automated network discovery. Auvik requires no service hardware or disruptive maintenance cycles and provides onboarding and training for new and existing users. Auvik delivers visibility and automation to reduce friction for IT teams and allow them to give end users the freedom to work wherever and however they…N/A

    Symantec IT Management Suite

    Score8 out of 10
    N/ASymantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.N/A
    Pricing
    AuvikSymantec IT Management Suite
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AuvikSymantec IT Management Suite
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing is calculated per number of switches, routers, firewalls, and controllers. Everything else is monitored for free.—
    More Pricing Information
    Community Pulse
    AuvikSymantec IT Management Suite
    Considered Both Products
    Auvik Networks Inc.
    No answer on this topic
    Broadcom
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    113 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    92 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    114 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    76 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    92 Answers
    No answers on this topic
    Features
    AuvikSymantec IT Management Suite
    Network Performance Monitoring
    Comparison of Network Performance Monitoring features of Auvik and Symantec IT Management Suite
    Feature
    Auvik
    7.9
    106 Ratings
    4% below category average
    Symantec IT Management Suite
    -
    Ratings
    Automated network device discovery9.6105 Ratings00 Ratings
    Network monitoring8.8106 Ratings00 Ratings
    Baseline threshold calculation7.883 Ratings00 Ratings
    Alerts8.6105 Ratings00 Ratings
    Network capacity planning7.683 Ratings00 Ratings
    Packet capture analysis7.065 Ratings00 Ratings
    Network mapping8.4104 Ratings00 Ratings
    Customizable reports5.678 Ratings00 Ratings
    Wireless infrastructure monitoring7.485 Ratings00 Ratings
    Hardware health monitoring8.296 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of Auvik and Symantec IT Management Suite
    Feature
    Auvik
    -
    Ratings
    Symantec IT Management Suite
    8.6
    2 Ratings
    9% above category average
    Software and hardware inventory tracking00 Ratings7.02 Ratings
    License management00 Ratings10.02 Ratings
    Asset lifecycle monitoring00 Ratings9.02 Ratings
    Contract management00 Ratings9.02 Ratings
    Asset relationship management00 Ratings8.02 Ratings
    Best Alternatives
    AuvikSymantec IT Management Suite
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    PingPlotter
    Score9.3 out of 10
    KACE Asset Management Appliance
    Score7.4 out of 10
    Enterprises
    Nmap
    Score10 out of 10
    Ivanti Neurons for ITAM
    Score6.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AuvikSymantec IT Management Suite
    Likelihood to Recommend
    8.3
    (118 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    9.8
    (2 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (1 ratings)
    9.0
    (1 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.7
    (4 ratings)
    8.0
    (1 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    AuvikSymantec IT Management Suite
    Likelihood to Recommend
    Auvik Networks Inc.
    Auvik is well suited for managed service customers and small-scale SMB customers who do not have enough technical resource to manage and monitor their network. Also for customer who has distributed networks spreaded across worldwide or nation wide, Auvik is well suited since it does not need any on-premise setup at each site except for a collector. For customer who has already adopted and used cloud network and hosting services, Auvik is better as Auvik is also fully cloud based offering
    Incentivized
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    Broadcom
    The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
    Incentivized
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    Pros
    Auvik Networks Inc.
    • Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
    • Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
    • Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.
    Incentivized
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    Broadcom
    • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
    • Application usage reporting on what software is being used and how much - broken down by site, department and user.
    • 5% of managed workstations were patched.
    • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
    Incentivized
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    Cons
    Auvik Networks Inc.
    • The map is not easy to quickly zoom in and out of or pan around. Usually requires a lot of filter toggling. Keyboard shortcuts for this would be nice.
    • Better global settings that can be pushed to multiple client organizations
    • Security groups/RBAC for user permissions across multiple clients
    • Ability to change the URL
    Incentivized
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    Broadcom
    • Increased memory consumption
    • Older machines can not support the program
    Incentivized
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    Likelihood to Renew
    Auvik Networks Inc.
    Because it's an amazing product.
    Incentivized
    Read full review
    Broadcom
    No answers on this topic
    Usability
    Auvik Networks Inc.
    The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.
    Incentivized
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    Broadcom
    I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
    Incentivized
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    Reliability and Availability
    Auvik Networks Inc.
    We have never had a major outage or impact that was noticeable.
    Incentivized
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    Broadcom
    No answers on this topic
    Performance
    Auvik Networks Inc.
    Pages can be slow to load on larger sites but tends to be fine for most clients.
    Incentivized
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    Broadcom
    No answers on this topic
    Support Rating
    Auvik Networks Inc.
    Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.
    Incentivized
    Read full review
    Broadcom
    With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
    Incentivized
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    Alternatives Considered
    Auvik Networks Inc.
    Auvik can stand up against any of the big network management and monitoring solutions on the market. I've implemented and used SolarWinds at many organizations for over 15 years. The paradigm that SolarWinds, PRTG, Prime, etc., work under is completely different than Auvik. It's apparent that Auvik was aiming to solve a different problem and built that solution from the ground up. For any organization responsible for multiple other organizations' infrastructure, Auvik is invaluable in comparison to the other products listed.
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    Broadcom
    We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
    Incentivized
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    Scalability
    Auvik Networks Inc.
    Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring. On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.
    Incentivized
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    Broadcom
    No answers on this topic
    Return on Investment
    Auvik Networks Inc.
    • the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting.
    Incentivized
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    Broadcom
    • Reduction of virus infections
    • Greater clarity in the reports
    • Monitoring the network and infra
    Incentivized
    Read full review
    ScreenShots

    Auvik Screenshots

    Screenshot of a display of the big network picture used to narrow down possible devices to investigate. Auvik pulls data from sources like CDP, LLDP, and forwarding tables to meticulously model the Layer 1 network diagram. Layers 2 and 3 are built from ARP tables, IP assignments, and VLAN associations to show what’s on the network, where it is, and how it’s connected.Screenshot of Auvik’s automated inventory, which uses network protocols to detect and capture full details for every device on the network including make and model, serial number, IP address, and the physical switchport the device is connected to. If the device is known but not its location, Auvik can find the device and every other device it’s connected to.Screenshot of lifecycle data, pulled from supported devices to show whether they’re on current or expired support contracts, whether there are more up-to-date software versions available, if devices are eligible to receive critical security updates, and if devices are still available for purchase.Screenshot of Auvik's over 50 pre-configured alerts tuned to industry best practices and ranging from informational to emergency. Its pre-configured alerts can be tweaked, added to, and the frequency of how often notifications are sent can be changed.Screenshot of Auvik TrafficInsights, which leverages machine learning and traffic classification to show which applications—like Dropbox, Netflix, or Slack—or protocols are using up the bulk of the network’s bandwidth.Screenshot of Auvik's centralized syslog for all network devices where they can be viewed directly from the device dashboard for more context, to more quickly troubleshoot network issues.