Auvik vs. ConnectWise Automate

Auvik is fantastic for managing multi-site, multi-company networks - very well suited for MSP or consultative technology companies. Navigation is simple and easy between clients and their sites. Auvik is less well suited for managing single sites or single companies - it is really meant to be used at a larger scale.

I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.

Incentivized

• Maps out devices to switch ports.
• Monitors, alerts, and reports on network device and port utilization.
• Quickly created complete network diagrams.
• Works well in a co-manage environment enabling teams full but restricted access to specific sites. Integrates well with site specific access in ConnectWise Automate.

Incentivized

• Automated patching. The patch management is very robust and doesn't let us down. We can rely on it to do its job.
• Scripting. The scripting engine and layout is excellent. It's very easy to work with and adapt Powershell scripts and other script to the native format with its functions. It also gives detailed logs to help determine why something went wrong if there's issues.

Incentivized

• The map is not easy to quickly zoom in and out of or pan around. Usually requires a lot of filter toggling. Keyboard shortcuts for this would be nice.
• Better global settings that can be pushed to multiple client organizations
• Security groups/RBAC for user permissions across multiple clients
• Ability to change the URL

Incentivized

• You can track all your clients information and every single job you do for them. You can do quotes, send them, add providers to compare prices, manage the calendar of the employees, assign tickets to the correct person, there is nothing you can't do with this tool.
• Inside all the greatness, there are some works around that you have to do for specific duties that could be automated.
• Make sure you keep notes on each client profile, you can use the private note section, it is secure and it works as a reminder of everything you need to do about that specific client, only you and your employees will see those.

Incentivized

Because it's an amazing product.

Incentivized

Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"

Incentivized

The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.

Incentivized

Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.

Incentivized

We have never had a major outage or impact that was noticeable.

Incentivized

Pages can be slow to load on larger sites but tends to be fine for most clients.

Incentivized

It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.

Incentivized

Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.

Incentivized

Far too many issues that take ages to get resolved. Even their chat support takes a long time to get in contact with someone. When you do chat with a support rep they generally can't help you and just escalate the ticket. At least everything you've chatted about is now in the ticket.

Incentivized

LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.

Incentivized

ConnectWise Automate was already implemented at all organizations I have used it at when I started at those MSPs. At my current MSP, we used professional services for a period after I took over management of it, and they assisted with changes that I saw needed to be made. While not specifically implemented, those services were well organized and well scheduled, and all things we discussed were tracked and recorded, allowing for good change management/tracking.

Incentivized

Auvik's license structure is simple and affordable. Auvik's license is based on total network devices in your network. They charge only for total number of Switches, Routers, firewalls and Wireless controllers in your network. All other devices license would be free of charge

Incentivized

I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different clients. I have also evaluated Addigy. While I think Addigy does a better job of managing apple devices, it is clunkier, and customization is harder in Addigy than in ConnectWise Automate.

Incentivized

Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring. On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.

Incentivized

• We are at an initial stage of device onboarding and Auvik already provides quick network documentation without having to worry about updating; this is done dynamically.
• Helpful for MSP in that it uses role-based access control to present customer-focused device management, and simplifying administration for monitoring and alerting, dashboards and reports, and billing.

Incentivized

• As mentioned briefly previous there have been a couple of times where accessing servers at different sites due to point to point connectivity going down where this has been a big life saver
• Ease of management of servers
• Made deployment of applications rule based easier

Incentivized