Authorize.net vs. GoCardless

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Authorize.net
Score 7.9 out of 10
N/A
Authorize.net is a payment gateway software solution offered by Visa featuring secure data processing and fraud protection.
$25
monthly gateway
GoCardless
Score 8.5 out of 10
N/A
GoCardless, from the company of the same name in San Francisco, is a recurring payments platform that integrates with the applications businesses use every day, to give businesses more visibility over payments and saving the time on tasks like payment reconciliation. The vendor states they partner with more than 150 billing and subscription software partners globally, including Xero, Sage, QuickBooks, Zuora and Salesforce.N/A
Pricing
Authorize.netGoCardless
Editions & Modules
All-in-One Option
25 & 2.9% + $0.30
monthly gateway/per transaction
Payment Gateway Only
$25
monthly gateway
No answers on this topic
Offerings
Pricing Offerings
Authorize.netGoCardless
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Authorize.netGoCardless
Features
Authorize.netGoCardless
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Authorize.net
-
Ratings
GoCardless
9.2
Ratings
24% above category average
Fraud Detection00 Ratings10.00 Ratings
API or SDK00 Ratings5.00 Ratings
Recurring Payment Support00 Ratings10.00 Ratings
Billing and Invoicing Support00 Ratings10.00 Ratings
Global Support00 Ratings10.00 Ratings
Payment Form Acceptance00 Ratings10.00 Ratings
Best Alternatives
Authorize.netGoCardless
Small Businesses
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Apple Pay
Apple Pay
Score 9.3 out of 10
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Score 9.3 out of 10
Enterprises
Adyen
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All AlternativesView all alternativesView all alternatives
User Ratings
Authorize.netGoCardless
Likelihood to Recommend
8.4
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
9.1
(0 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Support Rating
5.0
(0 ratings)
2.0
(0 ratings)
User Testimonials
Authorize.netGoCardless
Likelihood to Recommend
Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.
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I think it's a great payment gateway for small businesses which are new to the business and looking for something low budget & an easy-to-use platform to begin accepting the payments. It does streamline the cash flow & gives good visibility to payment status but sometimes it takes 3-4 days in the reconciliation of balances which might not be suitable for businesses looking to have a quick turn-around-time of balances.
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Pros
  • All payments are automatically sent straight into bank account almost instantly!
  • Is a reliable and secure payment processing company with robust security protocols to help against chargebacks.
  • It has very good compatibility with wordpress plugins such as woo-commerce or gravity forms.
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  • Reliably takes recurring payments
  • Makes it easy and secure for customers to set up their direct debits with us
  • Informs us when payments have failed at the customer's end
  • Makes it easy to see upcoming payments that will be collected
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Cons
  • The lack of data portability is a big issue for me.
  • Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
  • Their customer service is not up to the mark. You can get stuck if you need any help from their end.
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  • Reduction in fees for customers who use it for large volumes of clients
  • Easier for clients to review their payment plans
  • Payment sooner to our bank account
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Likelihood to Renew
Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.
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No answers on this topic
Usability
Except for some of the back of the house issues with settings the overall usability was great
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It has a good web dashboard, you can see who has paid, who hasn’t, when payments will be taken from client and when they will arrive in the bank account
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Support Rating
I have no experience directly with the support offered by Authorize.Net.
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There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.
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Alternatives Considered
We had previously used SAGE and Transaction Express. We've also explored Stripe, Amazon Pay, and Apple Pay as parallel payment options. In every situation, Authnet has better rates with fewer strings attached. It has also proven to have a significantly rich API which is a must-have for any solution we implement.
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GoCardless better fit Kanopy's needs for the following reasons: (1) desire to decrease credit card payments which carry higher costs, (2) single payment solution for 12+ countries via direct debit at no fees for customers, and (3) better customer integration potential for company website portal and A/R 3rd party tool.
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Return on Investment
  • Lets us charge cards so we can get paid on time, every time.
  • It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.
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  • Customers appreciate using a bank account for payments to eliminate any credit card fees that may be implemented in the future.
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ScreenShots