The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Workflow automation where you need business resiliency adjusting processes during time to enhance client experience. Zuri is easy. It allows easy updates on stablished (simple and robust!) processes to enhance the workflow. Operations Eficiency gets focus on reducing the human hours and human errors in communications (e-mails), manuals tasks such as spreadsheets and data treatments, all types of repetitive tasks can be automated. Easy, simple and fast by non technical people. Scenarios where you need to automate workflows to ensure qualify and controlling the progresses and productivity of teams, people and organizations. Dashboards and reports specifically created for my own KPIs and goals. I could benefit from more business intelligence, getting my operations data structured (structurated data) and then used Analytics to better understand where and how to improve my operations to: increase client experience, improve profit margins while I was decreasing costs and waist.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We tried other options, saw many demos, some customized, and used some Trials. Zuri was faster and simpler to model processes and activate the automation solutions. Zuri does now require technical knowledge to automate processes. Business people (citizen developers) can easily create their own automations in simple way, in minutes. Despite, Zuri is less expensive. And, it is used by entire organization, not only IT teams. Although IT teams have the governance (full governance and control - including auditing reports ready in clicks) the business people are on the spot too. IT teams use it to accelerate (faster and better, more controlled!) automation solutions (from simple to complex - all with drag and drop feature) the business people (Sales, Marketing, HR, Suppliers, Logistics...) they can easily automate their processes without the waiting time until IT team can deliver what is needed today.
As our customers vary in size and maturity, the ROI ranges accordingly.
For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Less expensive than other BPMS tools (options), very fast to implement.
Additionally, this is a BPMS tool that is used by all organization, not only IT teams.
Democratized expertise on automation leaving IT team free for more strategic projects rather than creating processes/workflow automation solutions for businesses teams.
