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Aurea Process vs. ibi iWay Service Manager

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Aurea Process

9 Reviews and Ratings

ibi iWay Service Manager

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aurea Process

    Score10 out of 10
    		N/AAurea Process (formerly CX Process) from Aurea Software in Austin is a business process management offering, based on Savvion BPM.

    $200,000

    per year

    ibi iWay Service Manager

    		N/AN/Aibi™ iWay® Service Manager is an integration server that ensures rapid access to timely, accurate data across all systems, processes, and stakeholders with interoperability between disparate systems and data. With iWay Service Manager, all aspects of an existing infrastructure—every integration, application, and development platform—work in concert with modernized architectures to rapidly develop new business applications, and create reusable business services from existing applications. This…N/A
    Pricing
    Aurea Processibi iWay Service Manager
    Editions & Modules
    License
    $200,000
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    Aurea Processibi iWay Service Manager
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Aurea Processibi iWay Service Manager
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Aurea Process and ibi iWay Service Manager
    Feature
    Aurea Process
    5.3
    1 Ratings
    43% below category average
    ibi iWay Service Manager
    -
    Ratings
    Dashboards6.01 Ratings00 Ratings
    Standard reports6.01 Ratings00 Ratings
    Custom reports4.01 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of Aurea Process and ibi iWay Service Manager
    Feature
    Aurea Process
    5.8
    1 Ratings
    36% below category average
    ibi iWay Service Manager
    -
    Ratings
    Process designer6.01 Ratings00 Ratings
    Process simulation7.01 Ratings00 Ratings
    Business rules engine5.01 Ratings00 Ratings
    SOA support5.01 Ratings00 Ratings
    Process player7.01 Ratings00 Ratings
    Model execution5.01 Ratings00 Ratings
    Collaboration
    Comparison of Collaboration features of Aurea Process and ibi iWay Service Manager
    Feature
    Aurea Process
    4.0
    1 Ratings
    71% below category average
    ibi iWay Service Manager
    -
    Ratings
    Social collaboration tools4.01 Ratings00 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Aurea Process and ibi iWay Service Manager
    Feature
    Aurea Process
    4.0
    1 Ratings
    68% below category average
    ibi iWay Service Manager
    -
    Ratings
    Content management4.01 Ratings00 Ratings
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Aurea Processibi iWay Service Manager
    Likelihood to Recommend
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Aurea Processibi iWay Service Manager
    Likelihood to Recommend
    Aurea
    The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
    Incentivized
    Verified User
    Read full review
    IBI (Information Builders)
    No answers on this topic
    Pros
    Aurea
    • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
    • User-friendly UI
    • Relatively painless implementation
    Incentivized
    Verified User
    Read full review
    IBI (Information Builders)
    No answers on this topic
    Cons
    Aurea
    • Standard edition is significantly lighter touch than the (pricier) Enterprise version
    • There are similar solutions on the market that are competitively prices and offer positive user experience
    • Data migration can be tricky at times
    Incentivized
    Verified User
    Read full review
    IBI (Information Builders)
    No answers on this topic
    Return on Investment
    Aurea
    • As our customers vary in size and maturity, the ROI ranges accordingly.
    • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
    • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
    Incentivized
    Verified User
    Read full review
    IBI (Information Builders)
    No answers on this topic
    ScreenShots

    Aurea Process Screenshots

    Screenshot of CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.