Aurea CRM is a comprehensive customer relationship management solution that is designed to enable companies to drive customer engagement tools deep into their sales organization. The vendor says with end-to-end capabilities for sales and marketing, this solution provides a one-stop-shop that delivers a compact overview of team activities, sales pipelines, and key performance indicators so companies can set priorities and make informed decisions. The vendor’s value proposition is that the…
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Aurea CRM
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Aurea CRM
Free Trial
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Free/Freemium Version
No
Premium Consulting/Integration Services
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Entry-level Setup Fee
No setup fee
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Community Pulse
Aurea CRM
Features
Aurea CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Aurea CRM
8.6
Ratings
11% above category average
Customer data management / contact management
9.00 Ratings
Workflow management
8.00 Ratings
Territory management
8.00 Ratings
Opportunity management
9.00 Ratings
Quote & order management
8.00 Ratings
Interaction tracking
9.00 Ratings
Channel / partner relationship management
9.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Aurea CRM
7.0
Ratings
8% below category average
Lead management
7.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Aurea CRM
8.5
Ratings
11% above category average
Task management
8.00 Ratings
Reporting
9.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Aurea CRM
6.3
Ratings
18% below category average
Forecasting
6.00 Ratings
Pipeline visualization
4.00 Ratings
Customizable reports
9.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Aurea CRM
8.5
Ratings
13% above category average
Custom fields
8.00 Ratings
Custom objects
9.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
I have prepared deeply detailed customised queries to prepare detailed customer reports including markets, segments, classifications and potentials to present to our company management which have been highly appreciated. So, it was well suited in that case. Since I'm traveling a lot for customer visit activities, I frequently need to use it as mobile but it's slightly nightmarish to use its unfriendly search function as well as very slow loading speeds. So, it's less appropriate in that case.
Since it's providing useful features, I like to use Aurea CRM on my company PC at the office for my daily activities. However, we are in highly digital age via mobile devices particularly smart phones and we need to use softwares even in mobility which is highly weak feature of Aurea CRM and needs to be improved as soon as possible.
I'm not getting in touch directly with Aurea CRM support team member because they have trained our company's IT team members that are in direct contact with Aurea CRM support channel. As far as I know, the overall support for Aurea CRM is quite good and highly prompt in a professional way.
I didn't select Aurea CRM myself. Since our company is global, our headquarter has selected Aurea CRM after certain years of old Oracle based Crm use. As far as I know the old one was having some weaknesses about reporting, analysing via queries, lack of marketing activies etc. That's why our top management has selected Aurea CRM for a better solution which I highly agree with it except terrible mobile use.