TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Attentive

    Score8.9 out of 10
    N/AAttentive is a personalized mobile messaging platform that helps innovative brands & organizations connect with consumers in a new way from the company of the same name in New York. The service allows users to deliver relevant offers, content, and information to create seamless communication between a business and its audience.N/A

    Relay Network

    Score10 out of 10
    N/ARelay Network is a Mobile Engagement Automation Solution that aims to enable businesses to deliver individualized, real-time service messaging that simplifies and improves the customer experience. It allows enterprise businesses to digitize, orchestrate, and automate customer engagement on their own branded and secure mobile messaging channel. According to the vendor, organizations including Comcast, Independence Blue Cross, and Citizens Bank use Relay - a 2017 Gartner Cool Vendor - to…

    $99

    per user/per month

    Pricing
    AttentiveRelay Network
    Editions & Modules
    No answers on this topic
    Reactive
    $99
    per user/per month
    Assisted
    $199
    per user/per month
    Automated
    Contact sales team
    Proactive
    Contact sales team
    Offerings
    Pricing Offerings
    AttentiveRelay Network
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    AttentiveRelay Network
    Considered Both Products
    Attentive
    No answer on this topic
    Relay Network, LLC.
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    86%
    Implementation went as expected
    6 Answers
    No answers on this topic
    Best Alternatives
    AttentiveRelay Network
    Small Businesses
    SimpleTexting
    Score7.6 out of 10
    SimpleTexting
    Score7.6 out of 10
    Medium-sized Companies
    EZ Texting
    Score8.7 out of 10
    EZ Texting
    Score8.7 out of 10
    Enterprises
    Airship
    Score8.5 out of 10
    Airship
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AttentiveRelay Network
    Likelihood to Recommend
    9.3
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.2
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    AttentiveRelay Network
    Likelihood to Recommend
    Attentive
    I genuinely enjoy working with the Attentive platform due to its user-friendly design and the hands-on support provided by their team. Over the years, we've implemented various strategies to enhance our profile performance and have experienced remarkable growth through the use of AI Pro and the recommended customer journeys.
    Incentivized
    Read full review
    Relay Network, LLC.
    No answers on this topic
    Pros
    Attentive
    • The support team we work with are really knowledgeable and helpful.
    • Campaign set up and scheduling is extremely easy.
    • The platform is constantly updating with new features.
    • Reporting is very easy to pull.
    Incentivized
    Read full review
    Relay Network, LLC.
    No answers on this topic
    Cons
    Attentive
    • More communication on ways to improve
    • More structure on calls with our account manager
    • More clarity on insights and new ideas
    Incentivized
    Read full review
    Relay Network, LLC.
    No answers on this topic
    Usability
    Attentive
    Good usability and it is easy to train new employees on the platform since it is so intuitive. Love playing around with the segmentation tools and seeing how it affects audience size for deployments. Overall, a great UI experience.
    Read full review
    Relay Network, LLC.
    No answers on this topic
    Support Rating
    Attentive
    Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.
    Incentivized
    Read full review
    Relay Network, LLC.
    No answers on this topic
    Alternatives Considered
    Attentive
    While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.
    Incentivized
    Read full review
    Relay Network, LLC.
    No answers on this topic
    Return on Investment
    Attentive
    • We have increased incremental income by using the AI Pro audience targeting
    • We have seen a reduction in our sending cost due to proper targeting of our engaged customers also by using AI Pro's data
    • By implementing retargeting campaigns, we have also been able to increase engagement on campaigns
    Incentivized
    Read full review
    Relay Network, LLC.
    No answers on this topic
    ScreenShots

    Relay Network Screenshots

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