Atos Unify OpenScape Business vs. Google Hangouts (Classic)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atos Unify OpenScape Business
Score 2.3 out of 10
N/A
OpenScape Business is a unified communications offering from Unify (formerly Siemens Enteprise Communications), combining telephony & VOIP, web & video conferencing, and messaging in one integrated platform targeted at SMBs.N/A
Google Hangouts (Classic)
Score 3.5 out of 10
N/A
The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Pricing
Atos Unify OpenScape BusinessGoogle Hangouts (Classic)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Atos Unify OpenScape BusinessGoogle Hangouts (Classic)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Atos Unify OpenScape BusinessGoogle Hangouts (Classic)
Features
Atos Unify OpenScape BusinessGoogle Hangouts (Classic)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Atos Unify OpenScape Business
9.2
Ratings
14% above category average
Google Hangouts (Classic)
5.3
Ratings
40% below category average
Hosted PBX9.00 Ratings2.00 Ratings
Multi-level Interactive Voice Response (IVR)9.00 Ratings7.70 Ratings
User templates10.00 Ratings5.00 Ratings
Call reports9.00 Ratings9.00 Ratings
Directory of employee names9.00 Ratings3.00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Atos Unify OpenScape Business
9.2
Ratings
9% above category average
Google Hangouts (Classic)
6.8
Ratings
21% below category average
Answering rules9.00 Ratings2.00 Ratings
Call recording8.00 Ratings7.90 Ratings
Call park9.00 Ratings7.00 Ratings
Call screening10.00 Ratings9.00 Ratings
Message alerts10.00 Ratings8.00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Atos Unify OpenScape Business
9.8
Ratings
21% above category average
Google Hangouts (Classic)
7.1
Ratings
11% below category average
Video conferencing10.00 Ratings3.00 Ratings
Audio conferencing10.00 Ratings9.00 Ratings
Video screen sharing9.00 Ratings7.10 Ratings
Instant messaging10.00 Ratings9.00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Atos Unify OpenScape Business
9.0
Ratings
13% above category average
Google Hangouts (Classic)
7.0
Ratings
12% below category average
Mobile app for iOS9.00 Ratings6.00 Ratings
Mobile app for Android9.00 Ratings8.00 Ratings
User Ratings
Atos Unify OpenScape BusinessGoogle Hangouts (Classic)
Likelihood to Recommend
10.0
(0 ratings)
1.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
Usability
-
(0 ratings)
10.0
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
Atos Unify OpenScape BusinessGoogle Hangouts (Classic)
Likelihood to Recommend
From very small / medium / enterprise and even blue light customers - Atos/Unify will solutions fit and work.
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As previously mentioned, Google Hangouts (Classic) is best suited for ad-hoc, informal communications with external collaborators that would benefit from face-to-face interactions, but don’t require a record of the conversation and don’t necessarily require a high degree of corporate security. For communications of consequence, our corporate toolset is more appropriate, but Google Hangouts (Classic) serves a similar function to FaceTime or Zoom.
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Pros
  • Resilience.
  • Work from anywhere.
  • Easier to use and administrate.
  • Accommodates many environments.
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  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
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Cons
No answers on this topic
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
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Usability
No answers on this topic
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Support Rating
No answers on this topic
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Alternatives Considered
Holds more than its own against the competition and consistently keeps this over time.
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For its time, Google Hangouts (Classic) was a fantastic product and matched up well with all of its successors. Now however, with it having been phased on within Workspace for Education, I would not advise any new users use the product. Google Chat, combined with Google Meet, have superseded Hangouts (Classic) and should be used by default due to their close knit integration with Gmail.
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Return on Investment
  • Overall controllable fixed license costs.
  • Flexible license model in customer control.
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  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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ScreenShots