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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    athenaClinicals

    Score9.6 out of 10
    N/AN/AN/A

    Epic

    Score9.5 out of 10
    N/AEpic offers a suite of medical practice management and EHR software.N/A
    Pricing
    athenaClinicalsEpic
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    athenaClinicalsEpic
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    athenaClinicalsEpic
    Considered Both Products
    athenahealth
    No answer on this topic
    Epic
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    athenaClinicalsEpic
    Billing and Claims Management
    Comparison of Billing and Claims Management features of athenaClinicals and Epic
    Feature
    athenaClinicals
    8.4
    8 Ratings
    11% above category average
    Epic
    9.0
    6 Ratings
    18% above category average
    Real-time eligibility verification9.38 Ratings9.05 Ratings
    Claims management8.38 Ratings9.05 Ratings
    Coding9.07 Ratings9.06 Ratings
    Patient billing8.38 Ratings9.06 Ratings
    Financial Reporting7.08 Ratings9.05 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of athenaClinicals and Epic
    Feature
    athenaClinicals
    8.2
    8 Ratings
    4% above category average
    Epic
    9.7
    6 Ratings
    20% above category average
    Rule-based scheduling7.76 Ratings10.06 Ratings
    Automated appointment reminders8.38 Ratings10.05 Ratings
    Automated patient check-in8.37 Ratings10.04 Ratings
    Multi-location support8.38 Ratings10.05 Ratings
    Calendar interface8.36 Ratings8.35 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of athenaClinicals and Epic
    Feature
    athenaClinicals
    8.9
    9 Ratings
    20% above category average
    Epic
    9.9
    6 Ratings
    31% above category average
    Charting / document management8.99 Ratings10.06 Ratings
    Templates8.99 Ratings10.06 Ratings
    Patient portal10.08 Ratings10.06 Ratings
    Mobile/tablet support8.47 Ratings10.06 Ratings
    Fax integration9.99 Ratings10.04 Ratings
    Integration with other EMR and PM systems7.69 Ratings10.06 Ratings
    Workflow automation8.89 Ratings10.04 Ratings
    Speech recognition9.04 Ratings10.04 Ratings
    Customization7.29 Ratings9.06 Ratings
    E-prescribing9.99 Ratings10.06 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of athenaClinicals and Epic
    Feature
    athenaClinicals
    8.4
    9 Ratings
    1% above category average
    Epic
    10.0
    6 Ratings
    19% above category average
    HIPAA compliance8.39 Ratings10.06 Ratings
    Role-based permission levels9.99 Ratings10.06 Ratings
    Data backups and redundancy8.39 Ratings10.06 Ratings
    Local mode / networking failsafe7.08 Ratings10.06 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of athenaClinicals and Epic
    Feature
    athenaClinicals
    8.8
    9 Ratings
    15% above category average
    Epic
    9.3
    6 Ratings
    20% above category average
    Task tracking8.39 Ratings9.06 Ratings
    Specialty-specific workflows8.38 Ratings9.06 Ratings
    Multi-office / multi-physician capabilities9.99 Ratings10.06 Ratings
    Best Alternatives
    athenaClinicalsEpic
    Small Businesses
    RXNT
    Score8 out of 10
    RXNT
    Score8 out of 10
    Medium-sized Companies
    CareLogic EHR
    Score10 out of 10
    CareLogic EHR
    Score10 out of 10
    Enterprises
    Epic
    Score9.5 out of 10
    eClinicalWorks
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    athenaClinicalsEpic
    Likelihood to Recommend
    6.8
    (9 ratings)
    10.0
    (7 ratings)
    Usability
    8.2
    (1 ratings)
    9.0
    (5 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.4
    (5 ratings)
    User Testimonials
    athenaClinicalsEpic
    Likelihood to Recommend
    athenahealth
    Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
    Incentivized
    Read full review
    Epic
    Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.
    Incentivized
    Read full review
    Pros
    athenahealth
    • Quality programs - able to see what measures are outstanding for the patient
    • Reporting - able to report on multiple financial reports as well as clinical information
    • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
    Incentivized
    Read full review
    Epic
    • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
    • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
    • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
    • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
    • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
    Incentivized
    Read full review
    Cons
    athenahealth
    • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
    • It's difficult to name items because they are traditionally corrected very quickly
    Read full review
    Epic
    • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
    • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
    Incentivized
    Read full review
    Likelihood to Renew
    athenahealth
    No answers on this topic
    Epic
    It is beyond measure the best EHR on the market.
    Incentivized
    Read full review
    Usability
    athenahealth
    Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
    Incentivized
    Read full review
    Epic
    You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
    Incentivized
    Read full review
    Support Rating
    athenahealth
    They are always there. Friendly and organized.
    Read full review
    Epic
    The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
    Incentivized
    Read full review
    In-Person Training
    athenahealth
    No answers on this topic
    Epic
    Well-vetted lesson plans that teach you what you need to know for success.
    Incentivized
    Read full review
    Online Training
    athenahealth
    No answers on this topic
    Epic
    While not as effective as in-person training, it is still adequate.
    Incentivized
    Read full review
    Implementation Rating
    athenahealth
    No answers on this topic
    Epic
    Epic has a regimented implementation process that ensures a successful go-live.
    Incentivized
    Read full review
    Alternatives Considered
    athenahealth
    For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
    Incentivized
    Read full review
    Epic
    Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
    Read full review
    Return on Investment
    athenahealth
    No answers on this topic
    Epic
    • Being able to track and document all of our services in the same place has made an exceptional improvement in continuity of patient care, both internally across departments (medical/dental/mental health) and externally with specialists and other healthcare organizations on a national scale.
    • Continuous improvements in Data reporting and analytics make tracking and implementing quality improvement measures throughout the year easy.
    • Massive improvements to the ELLA training platform, combined with detailed and interactive training materials for all system areas, make onboarding and staff training much easier!
    Incentivized
    Read full review
    ScreenShots