ManageEngine AssetExplorer vs. SymphonyAI IT Service Management

You definitely only want to buy this product if you have the need. I'd say that need starts at about 40 assets. Less than that and you may be wasting your time with a a product that is overkill. We use it for about 1000 assets and it is a lifesaver. I couldn't imagine managing the assets manually.

Incentivized

If the organization has a plan for the HelpDesk team and has active complaints, then this tool is suitable for Help Desk management. If you have many assets (more than 500), then managing those assets is a good business use case. If you have infrastructure on-premises and manage all of it, then you would need Change management.

Incentivized

• Purchase Order Module is done reasonably well in order to build an intelligence database on vendors.
• The network scan is useful to get up and running on getting existing equipment and software into the database.
• Notifications concerning when subscriptions or contracts expire.
• Vendor Database - Being able to keep track of all vendor information and uploading documentation such as contracts which can be found easily.

Incentivized

• Service Catalog - Configuration of Catalogs and approvals flow in the SymphonyAI IT Service Management, which helps an organization for maintaining a structured way of organizing and completing the requests with a good manner
• Publishing of knowledge records - Which helps in avoiding the creation of incidents by referring the Knowledge records
• Publishing of Problem records - Which is created by analyst after analyzing the repeated issue, so that user can avoid creating the repeated issue like incidents

Incentivized

• To my knowledge, there is not a mobile application.
• The web interface could look a bit more polished, but this is really a minor area of improvement.

Incentivized

• Business Rule Designer - Since it has many automation we are unable to use it properly, because of BRD related jobs not getting executed
• Creation of sub tenant under tenant
• 5 why analysis method in the problem management can be designed more efficiently rather than its designed now

Incentivized

The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.

Incentivized

It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.

Incentivized

I cannot remember the names of different software I evaluated in comparison at the time but I do remember Manage Engine AssetExplorer offering more useful features and the P.O module also being a diamond of a find.

Incentivized

365 Audits is used for handling Audit things which help us to provide monthly logs to auditor to track the changes and verify the things. If anything goes non-compliance, then they track with this tool and helps the organization to stop this activities and improve daily things to stop non-compliance things.

Incentivized

• This tool reduces much of the human hours used to go get detailed information, so it has paid itself.
• Limits the number of assets but you can extend it.
• This software avoids equipment losses since they are assigned to users and it is controlled.
• You can calculate depreciation and avoid the wrong investment.

Incentivized

• When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
• SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
• It has been instrumental in deploying workflows to production by more than 50%.

Incentivized