AskNicely vs. SurveyLegend

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.

Incentivized

Definitely appropriate for us, with <1000 survey responses but some simple logic and routing that we wanted to build in. Nice very visual UI that lets you preview and makes it easy to test. I can't speak to how well it would work with very long, very complex surveys or more rigid work environments.

• The workflows and level of automation to make managing an ongoing NPS programme easy are fantastic.
• The AskNicely TV Dashboard is great for getting everyone in the office interested in customer feedback - it essentially brings the customer into the room for some people who don't have a lot of direct contact with customers.
• The system is very easy to use and intuitive.

Incentivized

• SurveyLegend allows users to customize their templates and survey.
• Optimized many details and features and polls through analytics and data.
• User-friendly and simple to use.

• Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
• I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
• More, not fewer plan options

Incentivized

• Improved correlation of the data between the analytics tool and the responses (i.e. it says 3 responses have been received, but only shows results for 2)

When we evaluated Delighted we found a product that *almost* met our needs. They provide great surveys with solid analytics at an unbeatable price point that includes all the integrations now matter what price you enter at. The thing that won us over to AskNicely was the "workflow" features. The ability to automatically reach out to customers based on the survey result is extremely powerful and saves a lot of time for multiple teams. Delighted does not offer that feature. Pendo lost out because of price, they are focused solely on enterprise customers and were literally thousands of dollars more a month than AskNicely. Now, to be fair, Pendo offers a much broader feature set than AskNicely, but as a straight NPS provider, AskNicely fit the bill perfectly.

Incentivized

We decided to change from SurveyMonkey to SurveyLegend because it is more complete and allows us to have freedom when creating with the templates. Its complete tools allow us to improve texts and photos to make the questions more objective and receive answers. For users, it is possible to answer them from emails or mobile devices so that they get more comfortable and it is possible to improve the data of the analytics.

Incentivized

• The first positive impact has been stressing the nearly urgent need for a NPS tracking system. Gathering the first few responses (both positive and negative) was eye-opening.
• The second positive impact was being able to see a commonality among our detractors, which in turn enabled our management team to shift strategies on prioritizing resources and projects.
• Lastly, this has filled a niche in customer satisfaction feedback that was not sustainable in the previous methods.

Incentivized

• It helps me evaluate the effectiveness of the program that I am running.
• It enables me to see what I need to continue doing and what I need to eliminate.

Incentivized