AskNicely vs. Novi Survey

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.

Incentivized

Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.

Incentivized

• NPS Surveys - Easy to access and use and branded for our company.
• Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
• Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.

Incentivized

• Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
• The tool allows users to create surveys that work well for a variety of platforms including mobile applications
• The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient

Incentivized

• Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
• I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
• More, not fewer plan options

Incentivized

• The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
• One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
• There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.

Incentivized

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.

Incentivized

My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.

Incentivized

• Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
• Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
• Ask Nicely is a great way to follow up with all customers who have not had a good experience

Incentivized

• Effective survey tool for an affordable price
• Learning the platform has increased end-user knowledge about survey logic
• Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses

Incentivized