TrustRadius

ASAPP Customer Experience Performance (CXP) vs. Cortana (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ASAPP Customer Experience Performance (CXP)
Score 9.3 out of 10
N/A
ASAPP in New York offers artificial intelligence and machine learning products to deliver automation and human augmentation, supporting customer experiences. They develop AI, machine learning, speech recognition, robotic process automation, and natural language processing software. Their flagship ASAPP Customer Experience Performance (CXP) supports asynchronous communication with conversational AI and machine learning sales prioritization, and provides conversational intelligence to support…N/A
Cortana (discontinued)
Score 7.5 out of 10
N/A
Microsoft's Cortana was a general purpose productivity assistant, that has been deprecated as a standalone product.N/A
Pricing
ASAPP Customer Experience Performance (CXP)Cortana (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ASAPP Customer Experience Performance (CXP)Cortana (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ASAPP Customer Experience Performance (CXP)Cortana (discontinued)
Best Alternatives
ASAPP Customer Experience Performance (CXP)Cortana (discontinued)
Small Businesses
Fin by Intercom
Fin by Intercom
Score 8.5 out of 10
Fin by Intercom
Fin by Intercom
Score 8.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ASAPP Customer Experience Performance (CXP)Cortana (discontinued)
Likelihood to Recommend
-
(0 ratings)
7.1
(0 ratings)
User Testimonials
ASAPP Customer Experience Performance (CXP)Cortana (discontinued)
Likelihood to Recommend
No answers on this topic
As a provider of software applications to the legal market there is not a huge amount that the Cortana Intelligence suite can be utilised for though at the speed that new features are being added I suspect that will change very quickly. However the current functionality is clearly really well suited for e-commerce companies or vertical markets where process is very prescriptive and linear.
Rich Mephan | TrustRadius Reviewer
Rich Mephan
Director of Research and Development
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Pros
No answers on this topic
  • Ease of Integration for all AI services.
  • Reduced time for development.
  • A one stop for all AI related services.
Verified User
Anonymous
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Cons
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  • The language understanding service can be a little overwhelming at first trying to understand the differnces between intents and entities
Rich Mephan | TrustRadius Reviewer
Rich Mephan
Director of Research and Development
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Alternatives Considered
No answers on this topic
IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant.
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • We do not yet have measurements and impact indicators for the adoption of Azure IA. But I believe it will be of high impact in the years to come.
  • We can improve our analysis and optimize team time
  • We can improve our digitization
Fernanda Ministerio | TrustRadius Reviewer
Fernanda Ministerio
Especialista de Desenvolvimento Industrial
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ScreenShots