ASAPP Customer Experience Performance (CXP) vs. Joule

In our line of work, we need access to specific answers to specific questions daily in an ever-changing environment. We have all the data at our fingertips but it is difficult in a very short amount of preparation time to find the right data points. Joule will change the game for us in terms of match preparation, analysis of communication, detection of patterns and more. Joule is not (yet) suited for strategic decision making but can give elements that we can use to do that

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Find connections based on what seems like subjective input
• Find relevant data within 1 trillion data points quickly
• Give clear answers that can be understood by anyone

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Speed in which answers are given in our particular use case
• More learnings on jargon and staying relevant in a constantly changing space
• We'd love this same tool to do more games

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Joule has excellent potential and SAP right step towards AI solution. All the great offerings from Joule are very useful. We are waiting for the Joule to support more AI functionality, provide support to custom developments, help in the customer specific scenarios. Availability on our environment is very important for us.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Agent force is tied into Salesforce dot com directly. Since we are using SAP, it was a no brainer to use Joule rather than something like Agent force or Einstein. On top of that, Joule just seemed like a better product overall with better functionality. This is why we chose to use Joule over the competition.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Negative considering clients now need to consider the licensing for multiple super agents and orchestrator agents.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info