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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Asana

    Score8.4 out of 10
    N/AAsana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.

    $13.49

    per month per user

    Capsule CRM

    Score8.2 out of 10
    N/ACapsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

    $18

    per month per user

    Pricing
    AsanaCapsule CRM
    Editions & Modules
    Starter
    $13.49
    per month per user
    Advanced
    $30.49
    per month per user
    Enterprise
    Contact Sales
    Personal
    Free
    Professional
    $18
    per month per user
    Teams
    $36
    per month per user
    Enterprise
    $54
    per month per user
    Offerings
    Pricing Offerings
    AsanaCapsule CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    AsanaCapsule CRM
    Considered Both Products
    Asana
    No answer on this topic
    Zestia
    Chose Capsule CRM
    because the customer support is very responsive and every problem is resolved efficiently and quickly.
    Incentivized
    Key User Insights
    Would buy again
    88%
    Would buy again
    93 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    83 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    102 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    69 Answers
    No answers on this topic
    Implementation went as expected
    94%
    Implementation went as expected
    74 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    AsanaCapsule CRM
    Project Management
    Comparison of Project Management features of Asana and Capsule CRM
    Feature
    Asana
    8.2
    174 Ratings
    7% above category average
    Capsule CRM
    -
    Ratings
    Task Management9.2174 Ratings00 Ratings
    Resource Management8.1147 Ratings00 Ratings
    Gantt Charts8.956 Ratings00 Ratings
    Scheduling8.5157 Ratings00 Ratings
    Workflow Automation8.8129 Ratings00 Ratings
    Team Collaboration9.1173 Ratings00 Ratings
    Support for Agile Methodology8.57 Ratings00 Ratings
    Support for Waterfall Methodology8.57 Ratings00 Ratings
    Document Management7.5147 Ratings00 Ratings
    Email integration7.5138 Ratings00 Ratings
    Mobile Access8.7145 Ratings00 Ratings
    Timesheet Tracking6.16 Ratings00 Ratings
    Change request and Case Management8.44 Ratings00 Ratings
    Budget and Expense Management7.374 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Asana and Capsule CRM
    Feature
    Asana
    6.7
    45 Ratings
    12% below category average
    Capsule CRM
    -
    Ratings
    Project & financial reporting5.51 Ratings00 Ratings
    Integration with accounting software7.944 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Asana and Capsule CRM
    Feature
    Asana
    -
    Ratings
    Capsule CRM
    7.1
    16 Ratings
    8% below category average
    Customer data management / contact management00 Ratings8.016 Ratings
    Workflow management00 Ratings7.014 Ratings
    Territory management00 Ratings6.09 Ratings
    Opportunity management00 Ratings8.016 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.015 Ratings
    Contract management00 Ratings8.013 Ratings
    Quote & order management00 Ratings6.012 Ratings
    Interaction tracking00 Ratings7.014 Ratings
    Channel / partner relationship management00 Ratings6.012 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Asana and Capsule CRM
    Feature
    Asana
    -
    Ratings
    Capsule CRM
    8.4
    10 Ratings
    11% above category average
    Case management00 Ratings8.68 Ratings
    Call center management00 Ratings8.17 Ratings
    Help desk management00 Ratings8.58 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Asana and Capsule CRM
    Feature
    Asana
    -
    Ratings
    Capsule CRM
    8.5
    12 Ratings
    11% above category average
    Lead management00 Ratings8.011 Ratings
    Email marketing00 Ratings9.010 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Asana and Capsule CRM
    Feature
    Asana
    -
    Ratings
    Capsule CRM
    7.7
    15 Ratings
    1% above category average
    Task management00 Ratings9.013 Ratings
    Billing and invoicing management00 Ratings7.011 Ratings
    Reporting00 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Asana and Capsule CRM
    Feature
    Asana
    -
    Ratings
    Capsule CRM
    7.0
    15 Ratings
    8% below category average
    Forecasting00 Ratings7.013 Ratings
    Pipeline visualization00 Ratings8.015 Ratings
    Customizable reports00 Ratings6.012 Ratings
    Customization
    Comparison of Customization features of Asana and Capsule CRM
    Feature
    Asana
    -
    Ratings
    Capsule CRM
    7.4
    14 Ratings
    1% below category average
    Custom fields00 Ratings7.014 Ratings
    Custom objects00 Ratings6.012 Ratings
    Scripting environment00 Ratings8.68 Ratings
    API for custom integration00 Ratings8.010 Ratings
    Security
    Comparison of Security features of Asana and Capsule CRM
    Feature
    Asana
    -
    Ratings
    Capsule CRM
    9.0
    12 Ratings
    8% above category average
    Single sign-on capability00 Ratings9.011 Ratings
    Role-based user permissions00 Ratings9.012 Ratings
    Social CRM
    Comparison of Social CRM features of Asana and Capsule CRM
    Feature
    Asana
    -
    Ratings
    Capsule CRM
    7.0
    13 Ratings
    5% below category average
    Social data00 Ratings7.013 Ratings
    Social engagement00 Ratings7.012 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Asana and Capsule CRM
    Feature
    Asana
    -
    Ratings
    Capsule CRM
    7.5
    12 Ratings
    2% above category average
    Marketing automation00 Ratings8.012 Ratings
    Compensation management00 Ratings7.010 Ratings
    Platform
    Comparison of Platform features of Asana and Capsule CRM
    Feature
    Asana
    -
    Ratings
    Capsule CRM
    8.0
    13 Ratings
    9% above category average
    Mobile access00 Ratings8.013 Ratings
    Best Alternatives
    AsanaCapsule CRM
    Small Businesses
    Any.do
    Score8 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Microsoft To Do
    Score9.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AsanaCapsule CRM
    Likelihood to Recommend
    8.3
    (204 ratings)
    8.0
    (16 ratings)
    Likelihood to Renew
    9.6
    (34 ratings)
    -
    (0 ratings)
    Usability
    7.9
    (32 ratings)
    8.6
    (4 ratings)
    Availability
    8.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (42 ratings)
    8.6
    (4 ratings)
    Product Scalability
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    AsanaCapsule CRM
    Likelihood to Recommend
    Asana
    The usability of Asana is broad since it's available in a variety of platforms that are widely used nowadays. I think that it would be great for people who are constantly on the move and switching devices, since it has allowed me to work from my phone, too. I also think that Asana has proven itself to handle a large quantity of work
    Read full review
    Zestia
    It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
    Incentivized
    Read full review
    Pros
    Asana
    • Through it, we were able to communicate and cooperate with the rest of the team to complete the work in the required manner and at the appropriate time.
    • Available for free on Android and iPhone.
    • Asana has a simple and easy user interface
    Read full review
    Zestia
    • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
    • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
    • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
    • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
    • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
    Read full review
    Cons
    Asana
    • Asana is not really a project management tool, it is good for simple projects only
    • UI has some glitches (doesn't save preferences, etc.)
    • Integration with other tools (Office 365, MS Project)
    • No reminders if the working period you entered is on holidays
    Incentivized
    Read full review
    Zestia
    • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
    • It needs to improve the user interface and make it more productive especially on the calendar view.
    • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
    Read full review
    Likelihood to Renew
    Asana
    • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
    • Task management - Easy to view projects and their progress.
    • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
    • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
    • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
    Incentivized
    Read full review
    Zestia
    No answers on this topic
    Usability
    Asana
    It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
    Incentivized
    Read full review
    Zestia
    As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
    Read full review
    Reliability and Availability
    Asana
    Working with Asana on a daily basis
    Read full review
    Zestia
    No answers on this topic
    Support Rating
    Asana
    I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
    Incentivized
    Read full review
    Zestia
    Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
    Incentivized
    Read full review
    Alternatives Considered
    Asana
    Asana is a top-tier project management software that helps us organize and track projects from start to finish. It allows us to apply tasks/to-dos to multiple projects without duplication, divide complex projects into smaller tasks, and track project progress. It also helps us organize work on Kanban boards or linear lists. It stands out from the crowd in a big way compared to the competition.
    Read full review
    Zestia
    We chose Capsule CRM over Zoho CRM due to the various modules that it would take for Zoho CRM to work for our firm. Additional Zoho modules would have been needed (Zoho CRM and Projects) to make it work for us which in turn requires additional management. With Capsule CRM, there was only one app that needed to be integrated within our app ecosystem
    Incentivized
    Read full review
    Scalability
    Asana
    I used this tool on a daily basis at work and it runs as a solid rock
    Read full review
    Zestia
    No answers on this topic
    Return on Investment
    Asana
    • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
    • Easy to use - I can make the most of my time to get up (and stay) up and running.
    • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
    Incentivized
    Read full review
    Zestia
    • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
    • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
    • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
    Incentivized
    Read full review
    ScreenShots

    Asana Screenshots

    Screenshot of Product HomepageScreenshot of Team ConversationsScreenshot of Project CalendarsScreenshot of InboxScreenshot of List ProjectScreenshot of Portfolios

    Capsule CRM Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot