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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Arctera Backup Exec

    Score6.8 out of 10
    N/AArctera Backup Exec is a backup and disaster recovery solution. It works in virtual, physical, and multi-cloud environments and integrates with several third-party software releases and applications.N/A

    Carbonite Server

    Score1 out of 10
    N/ACarbonite Server (also replacing the former EVault products acquired from Seagate in 2016) is a full backup and discovery solution. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite Server users can protect virtually any type of file on both physical and virtual servers, NAS, SAN and external hard drives. The vendor’s value proposition is that their solution assures that users without an IT department and those that are the IT department…

    $800.04

    per year

    Pricing
    Arctera Backup ExecCarbonite Server
    Editions & Modules
    Veritas Backup Exec
    Contact sales team
    Power
    $800.04
    per year
    Ultimate
    1,300.08
    per year
    Offerings
    Pricing Offerings
    Arctera Backup ExecCarbonite Server
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Trial and paying customers have access to our valet install free of charge. Call and speak to a specialist who can remotely connect to your machine to ensure it's installed and configured correctly to protect your critical data.
    More Pricing Information
    Community Pulse
    Arctera Backup ExecCarbonite Server
    Considered Both Products
    Arctera US LLC
    No answer on this topic
    Carbonite, an OpenText company
    Chose Carbonite Server
    We use Symantec Backup Exec which backs up to an external hard drive. We wanted a secondary, offsite backup and chose Carbonite as it was reasonably priced and it suited our business needs at this time.
    Incentivized
    Chose Carbonite Server
    We used Symantec many years ago, so I don't know that I can compare the two fairly. Backup Exec was hard to use and we backed up on tapes, rather than in the cloud. I feel much more confident in the backups that we have with Carbonite.
    Incentivized
    Key User Insights
    Would buy again
    56%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    56%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    89%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    75%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    78%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Features
    Arctera Backup ExecCarbonite Server
    Data Center Backup
    Comparison of Data Center Backup features of Arctera Backup Exec and Carbonite Server
    Feature
    Arctera Backup Exec
    8.6
    22 Ratings
    1% above category average
    Carbonite Server
    8.6
    21 Ratings
    1% above category average
    Universal recovery10.018 Ratings8.37 Ratings
    Instant recovery7.517 Ratings8.28 Ratings
    Recovery verification7.920 Ratings7.97 Ratings
    Business application protection10.017 Ratings10.014 Ratings
    Multiple backup destinations6.421 Ratings10.015 Ratings
    Incremental backup identification7.922 Ratings10.019 Ratings
    Backup to the cloud10.013 Ratings10.020 Ratings
    Deduplication and file compression7.416 Ratings7.612 Ratings
    Snapshots8.416 Ratings10.010 Ratings
    Flexible deployment9.017 Ratings7.99 Ratings
    Management dashboard9.020 Ratings7.59 Ratings
    Platform support8.519 Ratings7.510 Ratings
    Retention options8.418 Ratings7.711 Ratings
    Encryption10.012 Ratings8.511 Ratings
    Best Alternatives
    Arctera Backup ExecCarbonite Server
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    BDRShield
    Score6.4 out of 10
    BDRShield
    Score6.4 out of 10
    Medium-sized Companies
    Cove Data Protection
    Score9.9 out of 10
    Cove Data Protection
    Score9.9 out of 10
    Enterprises
    Bacula Enterprise
    Score9.1 out of 10
    Bacula Enterprise
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Arctera Backup ExecCarbonite Server
    Likelihood to Recommend
    8.3
    (25 ratings)
    9.0
    (35 ratings)
    Likelihood to Renew
    1.0
    (3 ratings)
    4.8
    (6 ratings)
    Usability
    1.0
    (1 ratings)
    5.5
    (1 ratings)
    Availability
    4.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (4 ratings)
    5.5
    (1 ratings)
    Implementation Rating
    3.0
    (1 ratings)
    6.4
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Arctera Backup ExecCarbonite Server
    Likelihood to Recommend
    Arctera US LLC
    Backup Exec works well generally in most environments or situations. The licensing can potentially be a nightmare, but manageable if you have a decent reseller. Backing up and restoring from physical tapes which is not all that common is not as reliable as when backing up and restoring from datastores that reside on hard drives or digital media. It does a good job with large or small backup jobs. Backing up and managing SQL backups requires additional licenses and be a bit clunky. If you are very careful (which you should be anyway) and document as you build these backups you will get better at managing them. Regarding a virtual environment, I have limited experience in that arena, but have done it. Backup Exec can backup VMware environments, but honestly we moved to Unitrends to backup our VM's and are much happier with the backup process. However, restoring a VM in Unitrends can be tedious compared to Backup Exec.
    Incentivized
    Read full review
    Carbonite, an OpenText company
    More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
    Incentivized
    Read full review
    Pros
    Arctera US LLC
    • Manage agent based backups - It is easy to schedule and monitor backups. Verifying backups is done for all jobs. Backup performance is excellent.
    • Provide a wide ranging contingent of backup options - Despite providing a dizzying array of backup options, it is easy to schedule individual or recurring jobs.
    • Integrates well with our Active Directory - Restoring even individual Active Directory objects is possible.
    Incentivized
    Read full review
    Carbonite, an OpenText company
    • The end-user experience is as simple and robust as I have ever seen from a backup solution. The end-user dashboard, should you choose to allow them access, is intuitive and granular.
    • eVault has the best bandwidth management I have experienced. The endpoint target is available for all operating systems and is intelligent and efficient using very low overhead. It includes data de-dupe and encryption while using very little system resources. Combine these features with bandwidth throttling and you can backup a large amount of data over any size wire.
    • eVault's deployment options will fit any budget and size environment. You can deploy using your own hardware, even. They really focus on providing the right solution for each customer instead of making each customer fit into their pre-determined box.
    Incentivized
    Read full review
    Cons
    Arctera US LLC
    • Could provide better license management from an inventory perspective. How many licenses do I have?.. etc.
    • When Backup Exec backs up itself it should not select iSCSI backup targets by default. The result is recursive data backup ending in the loss of storage capacity.
    • I'm struggling to come up with another con.
    Incentivized
    Read full review
    Carbonite, an OpenText company
    • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
    • The Exchange DAG backup should support instead of configuring each exchange server.
    • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
    Incentivized
    Read full review
    Likelihood to Renew
    Arctera US LLC
    This software is a mess in my brutally honest opinion. I've spent more time babysitting this software while backing up 20 servers than I did with Veeam backing up 600+. I've had multiple jobs run fine for weeks at a time that just randomly fail out of the blue for seemingly no reason whatsoever. There's no intuitive way to chain jobs, so automation becomes somewhat more problematic if certain jobs depend on other jobs. The forever incremental feature feels tacked on since the merge operation merges all your incremental jobs into the most recent backup and doesn't have the option set a limit on how long to keep your point in time restores.
    Read full review
    Carbonite, an OpenText company
    We packaged carbonite server with the end user product that they provide but we have had issues where the end user site has been down for days at time and backups for both server and user are backing up but we do not the get notification that it was completed for several days. There appears to be latency issues with the mail delivery for completed backups. Additionally, I have used other backup products and find the Carbonite website interface very clunkly and difficult to navigate.
    Incentivized
    Read full review
    Usability
    Arctera US LLC
    It can do a lot of things on paper and sounds terrific, but in practice it doesn't do any of them well. It can easily be sold to non-technical minds and C-levels, but of all the backup solutions I've used in the last 15 years of my career, Backup Exec is easily the least fault tolerant. Unless this software is a sunk cost and you're on a shoestring budget, I recommend almost anything else. Jobs fail often with obscure error codes and the KB articles in the Veritas support portal are a mess. Within 30 days of a fresh deployment I've logged more tickets with their support than I did in 3 years with Veeam.
    Read full review
    Carbonite, an OpenText company
    Product needs a lot of improvements in some features like Cloud and Reporting.
    Incentivized
    Read full review
    Reliability and Availability
    Arctera US LLC
    The weekly error on save needs a manual reload from me. The SDR can't restore the virtual machine of hyperV during a test.
    Incentivized
    Read full review
    Carbonite, an OpenText company
    No answers on this topic
    Performance
    Arctera US LLC
    No problem for this point it is in the average.
    Incentivized
    Read full review
    Carbonite, an OpenText company
    No answers on this topic
    Support Rating
    Arctera US LLC
    In the few instances of having to contact support, our overall outcome was always good. They would have received a better score if the wait time was less, but I attribute this to the timing of support calls - it was during the previous owner's time. We have not had to open a support ticket since Veritas Backup Exec took the product back over.
    Incentivized
    Read full review
    Carbonite, an OpenText company
    Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.
    Incentivized
    Read full review
    Implementation Rating
    Arctera US LLC
    It was pretty straightforward.
    Read full review
    Carbonite, an OpenText company
    We had appliance and we just needed to setup the Director Console which was straight forward and easy.
    Incentivized
    Read full review
    Alternatives Considered
    Arctera US LLC
    If your company is looking at changing solutions or currently does not have any, Veritas Backup Exec is the way to go. Do yourself a favor and try the 60 day trial, you won't be disappointed! Very simple to use and has a great GUI, much better than what the competition has to offer.
    Incentivized
    Read full review
    Carbonite, an OpenText company
    Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
    Incentivized
    Read full review
    Scalability
    Arctera US LLC
    We only use it on the on-premise version on a single site.
    Incentivized
    Read full review
    Carbonite, an OpenText company
    No answers on this topic
    Return on Investment
    Arctera US LLC
    • Backups by their very nature are difficult to quantify when it comes to ROI. Any monies spent should be seen more as insurance . If you never have to claim on it then that is the best outcome. Backup Exec gives you comfort that you can meet any downtime recovery targets set by your business and this is how to benchmark your solution.
    • Conduct regular DR tests and your this will be your ROI.
    Incentivized
    Read full review
    Carbonite, an OpenText company
    • While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.
    Incentivized
    Read full review
    ScreenShots