Arcoro HR vs. WEX Benefits

For my industry, ExakTime is incredible. The geo fencing, and clock-in locations and job types works incredibly well. I am likely to recommend because I have and I do recommend it constantly to others in my industry. I would say the only reason more people are not trying is it, is because they are of an older generation and using a virtual program can be daunting.

Incentivized

If you are looking for a company that will be thorough in the substantiation process and will have the employee ready in the event they are audited, WEX is perfect. If you employees have a hard tolerating being asked multiple times to substantiate similar or same claims, this company is likely not for you.

Incentivized

• GPS Location tracking for open project locations.
• Clock in and out for all employees.
• Downloading weekly reports for Touch Detail.
• Downloading monthly reports for Location and employee totals.
• Adding new employees into the software.
• Adding new locations into the software.
• Making adjustments to timesheets for inaccurate clock in and out from employees.

Incentivized

• In my opinion, poor application of IRS rules
• In my experience, frequent denial of coverage to be later reversed
• In my experience, poor complain processing rules
• need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.

• It would be a nice feature if employees could add photos of their progress on jobsites
• The GPS could be a bit more exact for tracking employees
• The reports page online is not the most user friendly page. It seems dated.

Incentivized

• In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department).
• Slow support request turnaround (3-5 business days).
• Makes FSA substantiation unnecessarily difficult.
• Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload.
• Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation.

Incentivized

I don't have any major problems with Exaktime so I do not see a reason to switch to something else. All the bugs and learning curves have been worked out so move to another company will take too much time of which we do not have. I have become an Exaktime expert and don't trust another software that guarantees geofencing timekeeping.

Incentivized

ExakTime is very intuitive and easy to use in some cases. From an ExakTime Mobile perspective, it is very simple and easy to use. The Clock In/Clock Out screen is intuitive and easy to learn. Similarly, the ExakTime Connect side is very smooth and simple for Time Card Detail viewing and Report usage, but it is sadly lacking in User Experience in Scheduling.

Incentivized

In my opinion, horrific website with poor design and usability. I think the company frankly does not care.

I have had problems outside of normal business hours and I get a return phone call from them pretty quickly. There has only been I think 1 instance that I waited for too long to be able to fix my situation.

Incentivized

Gave a notice to all
employees to come to work 15 min early on the day planned to implement the
program. I had Spanish and English signs
on how to down load the program and log in I showed them ALL how to log in and
out and explained that they are responsible for reporting accurate time. I had them all sign a policy that lunch
breaks were mandatory for all employees
at least 30 min per day. This ensures
safety on the roofs. We had a few people
who did not have passwords to the app store and we had a few problems with
android phones but most of them were on their way quickly. Most not happy about the change but I hope
they see the benefit of it now.

Incentivized

This is the first product like this that we've used. We've been using ExakTime for several years now, and I can't imagine going back to manual entry! I also wouldn't think there's any comparable product on the market that allows as much customization or would be as user friendly as ExakTime

Incentivized

We never really had one place for all of our HSA, FSA and COBRA needs. We used multiple vendors and our employees a variety of vendors and banks they could set up their accounts with. WEX really help simplify and uniforms the whole process and help streamline all HSA, FSA and COBRA processes

Incentivized

• Improved payroll accuracy and employee time breakdown by type of work, greatly reducing the manual data tracking and time spent by employees on such tracking. More time for actual work!
• Employees can interact via field notes while on the job, providing revisions to data entered if appropriate. Improves administrator efficiency as well.
• Reports significantly improve time tracking, positively effecting job costing recordkeeping and evaluation.

Incentivized

• WEX Health has made administration of FSA, HSA, and COBRA so much easier
• I feel confident that WEX Health is compliant, as a company, and that they keep us compliant
• We are always able to call and talk to a knowledgeable representative when we have questions

Incentivized