ArcGIS vs. Salesforce Maps

I'm very grateful to be able to use it, and I have a master's degree with a focus in Geospatial Analysis. There can be a bit of a learning curve, and I try to build user-friendly ways for volunteers to see & collect data. Meanwhile, if a colleague is less confident with building such a system, it may be more difficult for them to implement.

Incentivized

Great tool for a large organization. They are now very expensive among other competitors unfortunately but have great customer service and easy setup.

Incentivized

• ArcGIS Online simplifies complicated functions in ArcMap.
• Allows you to layer various data points on top of each other
• Enables for some spreadsheet calculations within the platform (instead of having to do every single step in Excel before bringing it in as a CSV.)

• Drilling down from the map point, to account/work order/opportunity.

Incentivized

• There is a steep learning curve for ArcGIS users.
• It takes a lot of computing power for ArcGIS, as it can't be installed on every computer.
• At times, tools can be outdated and there are many similar competitors making more web-based tools that can replace ArcGIS.

Incentivized

• They just restructured their pricing model and we are ending our contract because of it - you have to pay for 10 users.
• The crossover with accounts and contacts are hard to map.
• The window sizes when navigating the maps are difficult to work with.

Incentivized

Simply because the program deserves it. It seems to me that it is a fundamental tool for the storage, analysis, and interpretation of medium and large-scale phenomena, unmanageable with traditional engineering software. Its versatility in the handling of the different "layers" with which the data is handled and interpolation tools, make this software a powerful ally both for companies and for the educational part of the universities.

Once set up, the tools are extremely easy to use. I had a staff member develop a tool for field data collection, that included an external and internal dashboards to monitor progress in days. The field workers that collected the data, barely knew how to use a computer, and within minutes they could use the application that was configured for them.

Incentivized

Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort

Incentivized

ArcGIS' web support is quite good. They also have a broad user base that is active in answering community members' questions. For more sophisticated questions, ArcGIS technical support is good at answering questions, although answers usually are not instantaneously available. I'd also say that ArcGIS is working hard at making its technical support more reachable, at least it appears that way.

Incentivized

Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic

Incentivized

My students love the "drop" feature in Google Maps, but besides that it truly doesn't compare. I love that you can add, delete, or change layers to this map to better understand its larger affect. There are many more ways to manipulate maps on ArcGIS than on Google Maps. I can also add personal details and information if I want to create a specific map, something that I am unable to do with Google

Incentivized

Unknown other products out there. Was led to Maps by our SF rep. I made the mistake of trusting a salesperson for solutions. SF reps are pushed to sell the going product, not actually HELP their clients.

Incentivized

• The high availability of training exercises and materials available save valuable faculty time - we don't have to create those materials from scratch.
• The ability to use the software for a wide variety of application spaces gives us maximum flexibility in pursuing extramural funding
• Novel applications developed by our team help facilitate university success

Incentivized

• Increased efficiency
• Reduced labor time
• Improved visibility

Incentivized