Arc XP vs. Sitecore Digital Experience Platform

Arc XP is the state-of-the-art cloud based CMS for news publishing. It's well suited for large to medium organizations that want a robust, secure and scalable platform. Depending on the use case, it may still require a development team to maintain and make changes to the sites the CMS powers.

Incentivized

Having worked with other DXP platforms, I find Sitecore to be the most suitable for enterprise-level clients. The platform is highly flexible - both customizable and extendable - making it adaptable to any customer needs or requirements. The platform focuses on the success of both marketing and technical teams, which I don't see on other platforms.

Incentivized

• Enables content creation and curation
• Content distribution. Web and APIs
• Easy to use development framework with good documentation and support

Incentivized

• Customer Profiles - the ability to identify key features on the site and flag those interactions to tie customer visits back to specific persona types.
• Lead Scoring - the ability to establish a funnel for leads and use this funnel to assign a score or qualification within the sales funnel.
• Personalization - the ability to tailor experiences to unique customer segments based on their needs, identifiying and optimizing the experience in real-time.

Incentivized

• The CMS lacks a responsive design web interface or a good native app alternative.
• It's heavily dependent on the AWS infrastructure and a disruption of the AWS service can cause serious problems

Incentivized

• Sitecore is complicated. Software developers need (costly) training to get the most value out of it and business users do not find it intuitive to use. Concepts like the content tree can be difficult for the business users to grasp.
• Despite everything being possible in Sitecore, virtually nothing comes out of the box - you need to develop every component and do so within a defined process and framework, which can be a fairly big development overhead.

Incentivized

Sitecore has proven that it can deliver on its promise of a robust, reliable enterprise CMS solution with plenty of features. Also, they keep updating it with more and better features. Now that we are highly trained on it we have started on getting the most out of it and we plan to keep doing more of that in the future.

Once you learn how to use the platform and can put a solid strategy in place to manage it long-term, it becomes a lot easier to use. The tricky part is working with resources who are familiar with the platform to navigate some of the common implementation and configuration pitfalls. Although Sitecore has worked very hard to overcome some of these from their earlier product versions by creating wizards and improving their support documentation, at the end of the day it is still a very complex and powerful system that needs to be implemented carefully in order to foster the best possible user experience for authors. So it could be rated very usable or not usable at all based on how much planning took place and the quality of the implementation.

Incentivized

1. Customized software development & maintenance. 2. Technology Consulting - Consulting-based services for technology solutions data engineering or cloud solutions. 3. Used for tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 4. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.

Incentivized

Sitecore captures and remembers every single interaction your customers and prospects have in any part of the system, allowing you to build comprehensive, ever-learning profiles of each individual. From email marketing, to social media, to online shopping, Sitecore remembers where each interaction left off so you can automatically continue the conversation. Sitecore helps you manage your content for each and every experience your customers enjoy. Customize what content you want and the system will take care of how it's displayed.

We implemented Sitecore on an Agile project team, which worked very well. We worked closely with the stakeholders for each feature and all features and user stories were prioritized outside of the development team. Anyone trying to implement a website of this magnitude should definitely attempt to do so in as much an Agile fashion as possible.

Adobe Marketo Engage is a fantastic product for managing campaigns and audience segmentations syncing with Adobe Audience Manager. It also has OOTB connectivity to very popular CRM platforms. Adobe Analytics and Adobe Target are pretty similar to Sitecore CDP/Personalize. Any custom/extension implementation required in the Adobe space has the same complexity as Sitecore.

Incentivized

• After the implementation of the CMS, the development team started focusing more on developing new features for the site than maintaining the CMS and the infrastructure. 100% of the work is now focused on creating value to the customer.

Incentivized

• Headless capabilities have enabled us to use our favorite frontend framework for rapid development and faster feature rollouts.
• Our team's productivity have improved significantly and we have no hassle to deploy new features.
• We are able to extend the feature set as per our own needs which gives us great flexibility and competitive advantage.

Incentivized