Aptean Food & Beverage ERP vs. Zoho One

I would highly recommend Aptean Food and Beverage to any colleague in the Food industry. The ERP is specially designed for Food Manufacturing and it does it very well.

Incentivized

Zoho One helps me to create and document each of my closures by creating deals. Zoho One helps me to generate reports, which helps me to track my contact. Zoho One helps me on creating tasks and reminds me to get it done on time. Zoho One keeps each steps and actions I took from lead to a deal.

Incentivized

• Accounts Payable system is well integrated and easy to use
• Accounts Receivable is the same as Account Payable. Easy to reconcile with the bank
• Tracking of inventory and recording of inventory is well managed by aptean
• Submitting and recording Purchase Orders is very well integrated with Inventory and Accounts Payable.

Incentivized

• Customized dashboards
• Easy to see the kpis for different aspects of my business
• And offers a consolidation of CRM campaign and other applications without having to use other technologies from other companies so it's great to consulate consolidated
• The analytics is great what else
• Collaboration tools are excellent

Incentivized

• The Quality Assurance Module needs some better integration with inventory. We still do this process manually
• The Maintenance module needs the same work as the Quality Assurance Module
• The Warehouse Module does sometimes get a bit wonky, but overall is okay.

Incentivized

• In my opinion, SUPPORT IS AWFUL!!!
• If you want to get in touch with a support representative, your best bet is to call the sales number and demand to speak with an agent.
• Each of the tools operates in a silo, from a support perspective. Some applications, like books, have chat-based support and others require an e-mail.
• In my experience, expect any e-mail to the main support e-mail to go unanswered.
• The first year of support was great, but after we renewed for the second year, it has become terrible.

I gave this Rating to Aptean due to the many great functions it has and how specially designed it is for food manufacturing. The customer support however, sometimes gets a bit irritating

Incentivized

We've been a long time user and are always tweaking our automation to gain efficiencies while improving our service levels. It's pretty easy to come up with what you want to do and then do it yourself. Though, if you're looking to do some really tricked out automations, use of a Zoho Consultant would be a better idea as you'll get exactly what you need much quicker.

Incentivized

Support for the product is good, but very complicated via ticket process. And emergency tickets dont get resolved right away which then halts usage of the system.

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

Aptean blows QuickBooks Desktop Enterprise out of the water. Everything Aptean does compared to Quickbooks is 100x better in all aspects from AP, to AR, to inventory management, to purchase orders

Incentivized

There is nothing quite close to what Zoho offers with Zoho One in terms of breadth and depth of applications integrated together as a single product. Also, you get to manage a single license and user management on Zoho One, whereas you would need to work with multiple vendors and also simultaneously take care of billing and contract management with all of them. It is much easier with Zoho One

Incentivized

• It has reduced us using multiples platforms
• Our IT costs have been lowered since switching over
• Our Record Keeping and traceability has significantly improved since going to aptean which has reduced a lot of paper record keeping

Incentivized

• It is hassle-free to access, which saves you a lot of time and manual effort to get the data accessible.
• Lead status and follow-ups in one place- what you require is a paradise for the Sales team.
• Reduces the work of HR a lot.

Incentivized