Appy Pie vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appy Pie
Score 8.0 out of 10
N/A
Appy Pie is a diversified no-code development platform. It offers app and web development, helpdesk support, chatbot building, design features, and integration that are helpful when starting, running, or growing a business.
$16
per app/per month
ServiceNow Now Platform
Score 9.1 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
Appy PieServiceNow Now Platform
Editions & Modules
Basic
$16
per app/per month
Gold
$36
per app/per month
Platinum
$60
per app/per month
No answers on this topic
Offerings
Pricing Offerings
Appy PieServiceNow Now Platform
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Appy PieServiceNow Now Platform
Features
Appy PieServiceNow Now Platform
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Appy Pie
9.0
Ratings
7% above category average
ServiceNow Now Platform
-
Ratings
Visual Modeling9.00 Ratings00 Ratings
Drag-and-drop Interfaces10.00 Ratings00 Ratings
Platform Security8.00 Ratings00 Ratings
Platform Scalability9.00 Ratings00 Ratings
Best Alternatives
Appy PieServiceNow Now Platform
Small Businesses
Creatio
Creatio
Score 9.7 out of 10
Stackby
Stackby
Score 9.0 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.9 out of 10
CMW Platform
CMW Platform
Score 8.9 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
CMW Platform
CMW Platform
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Appy PieServiceNow Now Platform
Likelihood to Recommend
8.0
(0 ratings)
9.4
(0 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(0 ratings)
Usability
8.0
(0 ratings)
9.2
(0 ratings)
Support Rating
9.0
(0 ratings)
7.7
(0 ratings)
Implementation Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
Appy PieServiceNow Now Platform
Likelihood to Recommend
Based on my personal experience, this application is well-suited for noncoders who are busy setting up their businesses and since coders are expensive for the company in the initial days as in for startups, this application goes hand in hand and is quick and robust along with its amazing features like drag and drop and just the cloud storage facility.
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Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
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Pros
  • Having chatbot to be able to know the visitor and cater to his/her requirements
  • Unlike other app developments, we were able to develop app faster and robust
  • User friendly features like drag and drop is great to have
  • Cost effective as it uses cloud storage and no need to buy servers and invest on maintenannce
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  • It helps put manage the request really well. It is easier to create a request, track the request and manage the request. It doesn't get lost into a pile of requests.
  • We've already pre-setted some settings into our ServiceNow. So it automatically assigns the level of urgency and mentions on the ticke if its a high or low priority request.
  • I really like the ServiceNow dashboards. They ate setup in a really nice way. The dashboards show the real time data aswell as old data incase if we need to see if there is a pattetn in the request or to fix any recurring issue.
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Cons
  • The application requires to be run on fast processing computers/laptops
  • This is a good application that isn't much known among non-coders, it needs to be marketed so that boosts this app developer to add more advanced features
  • It seems to have little bugs for the mobile app.
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  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Likelihood to Renew
No answers on this topic
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
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Usability
Like I said in previous questions, the no-code application has basic and easy features that are literally a no-brainer and even a person with zero knowledge of coding can do wonders with this as his/her tool. Apart from that, the application is cost-effective while time and money are two key things to be taken care of as a startup owner, this app came hand in hand with me
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ServiceNow is a web platform that does not require any installation on a customer's computer. It is very easy to use and it is user-friendly. The customer started to open incidents very fast without investing time and money in training. Customer loves the dashboard at the startup where they can see all their open incidents or look at KB articles for any issue.
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Support Rating
I have been using this for some time now and the website of the no-code application is all self-explanatory that is the reason I never have reached to the support team anytime, but before using this application I have gone through the reviews and read the positive response and I believe it has still gotten stronger since then.
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The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
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Implementation Rating
No answers on this topic
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
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Alternatives Considered
Webflow has quite a lot of complexity in comparison to the no-code app which instead is user-friendly. There are more issues with application getting hung in between working but that isn't a bigger problem in the no-code app. Apart from that, the no-code app has blocks that can be used to edit/add/delete which are literally a no-brainer.
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ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the proof of concept with Jira and incident.io were not successful and we kept relying on ServiceNow. ServiceNow is much more scalable than MS Project for constantly growing enterprise companies for both employee and external contractor type personas.
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Return on Investment
  • Saved my money with low cost feature like cloud storage
  • Did not take months of my time to develop an app or website
  • did not require training and saved training costs
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  • The biggest positive impact ServiceNow has made to our organization is reduced IT support cost. When we didn't use ServiceNow, we needed a bigger support team. Now we don't need as many support employees.
  • The other positive impact that I've noticed is faster solutions to any problems. ServiceNow makes very easy to resolve IT issues, in a efficient way. The tickets are organized in a way that the higher priority tickets get worked on quicker.
  • The dashboard has also made the job easy to find a recurring problem from its core and fixing it forever so that we don't repeatedly get the same issues again and again
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ScreenShots

Appy Pie Screenshots

Screenshot of New setup wizard. Step-by-step guide.Screenshot of The long list of features that is always growing.