Applied Epic vs. Special Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Applied Epic
Score 9.3 out of 10
N/A
Applied Epic is a cloud-based insurance agency management system from Applied Systems, described as advanced and scalable by the vendor, with available integrations with many 3rd party applications.N/A
Special Agent
Score 10.0 out of 10
N/A
Special Agent is an insurance agency management software focusing on customer service and relationship management primarily, from the Massachusetts based company of the same name.N/A
Pricing
Applied EpicSpecial Agent
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Applied EpicSpecial Agent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Applied EpicSpecial Agent
User Ratings
Applied EpicSpecial Agent
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
7.0
(0 ratings)
-
(0 ratings)
User Testimonials
Applied EpicSpecial Agent
Likelihood to Recommend
Agency management for larger P&C driven agencies that are looking for standardization across their business. The system really allows you to track and see when activities are being created and completed, where an account is in the marketing process (or renewal process). It also is a great data warehouse when looking to consolidate.
Read full review
No answers on this topic
Pros
  • Very thorough collection of information allows for accounts to be qualified properly
  • Notification of upcoming tasks keeps everyone on track with renewals of policies
  • Attachment capabilities allow for items to be filtered per policy type to allow for faster searching
Read full review
No answers on this topic
Cons
  • Can only run reports to search fields in the Auto & Home app
  • Contacts cannot be copied into other companies
  • Cannot make adjustments to disbursements once started
Read full review
No answers on this topic
Usability
It is very user friendly. You can go from beginner to efficient user in a short period of time. I like the option of a desktop application as well as the web app
Read full review
No answers on this topic
Support Rating
I have not necessarily used support from Applied Epic directly, but have gone to my trainer who has gone to support. I am usually able to get an answer relatively quickly, so I can assume the support team is very knowledgeable and prompt with their help.
Read full review
No answers on this topic
Alternatives Considered
We upgraded from [Applied] Tam to [Applied] Epic as we were needing new servers. The cost was a huge factor and the fact that Applieds data is backed up by them and updates are done by them, it was a huge cost and time saver for us.
Read full review
No answers on this topic
Return on Investment
  • Has taken some human power time to get up to speed.
  • Yet, our bottomline has been positively impacted.
  • I've actually gotten compliments from clients and patients about how organized everything is!
Read full review
No answers on this topic
ScreenShots