Apple iCloud vs. SugarSync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apple iCloud
Score 8.6 out of 10
N/A
Apple iCloud is a document management software offering from Apple. It includes features such as access to music, photos, calendars, contacts, and documents, and it is built into every new iOS device.
$0.99
per month
SugarSync
Score 5.7 out of 10
N/A
SugarSync is a cloud storage and backup solution designed for small businesses.
$7.49
per month
Pricing
Apple iCloudSugarSync
Editions & Modules
50GB
$0.99
per month
200GB
$2.99
per month
2TB
$9.99
per month
100 GB
$7.49
per month
250 GB
$9.99
per month
500 GB
$18.95
per month
Offerings
Pricing Offerings
Apple iCloudSugarSync
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Apple iCloudSugarSync
Features
Apple iCloudSugarSync
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Apple iCloud
8.4
Ratings
0% below category average
SugarSync
9.4
Ratings
11% above category average
Versioning8.70 Ratings8.00 Ratings
Video files9.30 Ratings9.00 Ratings
Audio files9.30 Ratings10.00 Ratings
Document collaboration7.10 Ratings10.00 Ratings
Access control7.70 Ratings10.00 Ratings
File search8.60 Ratings9.00 Ratings
Device sync8.60 Ratings10.00 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
Apple iCloud
7.5
Ratings
15% below category average
SugarSync
9.7
Ratings
11% above category average
User and role management6.90 Ratings10.00 Ratings
File organization8.20 Ratings9.00 Ratings
Device management7.30 Ratings10.00 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
Apple iCloud
7.1
Ratings
18% below category average
SugarSync
10.0
Ratings
16% above category average
Performance7.20 Ratings10.00 Ratings
Reliability8.10 Ratings10.00 Ratings
Storage Reports6.20 Ratings10.00 Ratings
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Apple iCloudSugarSync
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Score 5.8 out of 10
IDrive Online Backup and Object Storage e2
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Score 9.1 out of 10
Medium-sized Companies
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
Enterprises
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
Druva Security Cloud
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Score 9.7 out of 10
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User Ratings
Apple iCloudSugarSync
Likelihood to Recommend
9.2
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
9.0
(0 ratings)
Usability
8.5
(0 ratings)
-
(0 ratings)
Performance
8.2
(0 ratings)
-
(0 ratings)
Support Rating
7.5
(0 ratings)
10.0
(0 ratings)
User Testimonials
Apple iCloudSugarSync
Likelihood to Recommend
iCloud is also great to keep access to photos synced across devices. Ex: I can snap a photo at a job site and have access to that photo on my desktop when I return to my office. I can then drop the photo into a document that is stored in iCloud and have instant access to that document on my iPad at a client's office later in the day. Seamless transitions make life much easier.
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As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.
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Pros
  • Syncing files, appointments, Notes and contacts. If I'm away from home, and set an appointment using my phone, that appointment automatically updates real time to my home laptop and vice-versa.
  • It stores files (e.g photos) nicely
  • Once it's set up, it's fairly easy to use.
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  • Excellent transfer speed.
  • Able to synchronize multiple disjoint folders.
  • Excellent retention of deleted files. They can be restored by using their web interface.
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Cons
  • Customization - iCloud is great at the stuff it does well. But it lacks features that some competitors (in Google Drive or Dropbox) do really well. API support for third-party apps is really great for some other people.
  • Remote use - Managing or accessing information from iCloud while not on one of your logged-in apple devices can sometimes be an issue. From a work computer for example. It doable, but the experience is much less user-friendly.
  • Ability to edit documents on the cloud similar to google docs or some other competitors
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  • It’s a subtle but important difference in how it works because we have to manage the process a little bit more but it also means also SugarSync can possibly fit better into
  • your productivity work style, especially if you’ve got a really good system of file
  • management, stuff that you already use whereas in Dropbox, if you have a file system, management system you already use and you want to share those files, you have to move them into Dropbox which might break your system
  • SugarSync requires just a little bit more forethought.
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Likelihood to Renew
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
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1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
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Usability
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
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No answers on this topic
Performance
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
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No answers on this topic
Support Rating
I never used Apple iCloud support, but have never needed to do so. It has become more of a personal issue with computers in my organization, where the business solution has been with Dropbox. I do have to admit when my Mac went down, having things on Apple iCloud did help to get things restored. However, since I had more than one photo file for my Business and Personal data, I was not able to recover my Business Photos. Apple iCloud should have been able to do this.
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Customer service is amazing, they are always fast to respond and very helpful.
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Alternatives Considered
As I have mentioned, the seamless integration across Apple's ecosystem is what keeps us using this product. However, the robust value of the Microsoft 365 Business Premium suite and functionality of their AI companion - Copilot - makes it superior at an organization level. The same could be said for Google AI (Gemini) as well as their cloud services like Drive.
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SugarSync has solid security. It uses AES 256-cycle to scramble your records extremely still and the TLS show to get them coming. I can open the actual document and I can work on it, save it, and now it’s the same on my notebook as it is in the sync in the Cloud and here on my desktop. So it works very simply and effectively from that perspective. Before I finish though, I do want to show you mobile access because mobile access is increasingly important for all of these different services that we’re talking about. For SugarSync, having access to our iPhone, iPad, or our Android device is also crucial. So here we see my iPhone is up and I’m going to go into my Productivity tab here
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Return on Investment
  • The ability to access saved content across devices no matter where I am located reduces missed opportunities to share and collaborate.
  • The version history has allowed my team to re-visit previous renditions when errors occur - saving valuable time determining the root cause.
  • The cloud reduces the number of physical documents one must remember when traveling for work.
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  • I've used it for 9 years, so the impact is definitely positive. It has enabled me to always feel confident that I won't lose my data.
  • At times when I have accidentally saved-over rather than saved-as, the versioning tool allows me to quickly find the old version and recover it.
  • The mobile application makes my data available to me at all times - increasing my ability to do business from anywhere.
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ScreenShots