TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apple Business Essentials

    Score8.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Apple Business Essentials is a subscription service that brings together device management, 24/7 support, and cloud storage. It enables small business to manage every iPhone, iPad, Mac, and Apple TVs throughout the business.

    $8.25

    per device, per month

    IBM MaaS360

    Score8.5 out of 10
    N/AIBM MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.

    $4

    Per Client

    Pricing
    Apple Business EssentialsIBM MaaS360
    Editions & Modules
    Fleetsmith Managed
    $8.25
    per device, per month
    Essentials
    USD 4.00
    Per Client
    Deluxe
    USD 5.00
    Per Client
    Premier
    USD 6.25
    Per Client
    Enterprise
    USD 9.00
    Per Client
    Offerings
    Pricing Offerings
    Apple Business EssentialsIBM MaaS360
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFree unlimited trial for up to 10 devices Device Intelligence free for unlimited devices iOS/tvOS devices free during beta period—
    More Pricing Information
    Community Pulse
    Apple Business EssentialsIBM MaaS360
    Considered Both Products
    Apple
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    31 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    35 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    26 Answers
    Best Alternatives
    Apple Business EssentialsIBM MaaS360
    Small Businesses
    No answers on this topic
    Avast CloudCare
    Score10 out of 10
    Medium-sized Companies
    Cisco Meraki SM
    Score9.7 out of 10
    Action1
    Score9.5 out of 10
    Enterprises
    Jamf Pro
    Score8.6 out of 10
    ManageEngine Endpoint Central
    Score9.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Apple Business EssentialsIBM MaaS360
    Likelihood to Recommend
    8.1
    (21 ratings)
    8.0
    (50 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.6
    (5 ratings)
    Usability
    8.5
    (19 ratings)
    9.4
    (2 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    8.8
    (21 ratings)
    9.0
    (3 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (37 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.8
    (39 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Apple Business EssentialsIBM MaaS360
    Likelihood to Recommend
    Apple
    I would recommend Apple Business Essentials manager to any organization that orders and uses iPads or iPhones on a large scale and wishes to manage them. Even if you do not intend on applying an MDM to your corporate Apple devices, it is nice for asset management and corporate application purchasing from a central location. If you do not care about any of those features, this functionality is not for you.
    Incentivized
    Read full review
    IBM
    Enrolling bulk devices through the Device Enrollment Program (DEP) is simple, straightforward, and quick. Multiple methods for device enrollment are available, including barcode scanning, email, and manual entry via the platform. App synchronization between Apple Business Manager (ABM) and the MaaS360 platform occurs swiftly. Additionally, app distribution and removal are efficiently managed on the platform.
    Incentivized
    Read full review
    Pros
    Apple
    • Ease of use to manage. Some other solutions can be a little hard to navigate. Fleetsmith is intuitive.
    • DEP Enrollment is really nice. If you are shipping a laptop out to the user you can set their password and when they turn on their computer they will have access.
    • Adding software to be pushed out. Pretty easy to do.
    Incentivized
    Read full review
    IBM
    • Manage app deployment on mobile fleet of devices
    • Manage all mobile devices and know where your fleet of devices are
    • Solve simple issues like reset screen lock passcodes
    • Protects company’s intellectual property
    • Allows for easy deployment of mobile devices to remote users
    Incentivized
    Read full review
    Cons
    Apple
    • We were told that this was in the works and it would be implemented at the beginning of the year 2019. That has still not happened and whenever we ask about this functionality we cannot get a good answer.
    • Management of devices that are already in the field—we were told that in order to use Fleetsmith as we would like (pushing apps to devices) we would have to get each device and set them up from a Mac.
    • Integration with Windows.
    Read full review
    IBM
    • MaaS360 with Watson has a lot of features and capabilities, which can sometimes make it difficult for us to navigate. Improving the user interface and making it friendly could help make the platform easier to use.
    • Expanding integrations with other systems to provide better support for a wider range of systems and platforms.
    Incentivized
    Read full review
    Likelihood to Renew
    Apple
    No answers on this topic
    IBM
    Rock solid solution with highly accessible support when needed. We do not want to interact with MaaS360 on a daily basis but when an issue occurs we are always able to find resolution due to the various support resources we have access to
    Incentivized
    Read full review
    Usability
    Apple
    The installation steps are very easy and the UI for admin panel is user-friendly. Enrolment all based on Gmail accounts and the import function is there to fetch the user accounts. Navigating in Fleetsmith admin panel is simple and clean.
    Incentivized
    Read full review
    IBM
    Having years of experience with MDM and experiencing the evolution of the granularity of the functionality MDM's have had to evolve, no MDM is ever "easy" to use. MaaS360 rises to the top however, because zero day changes are always ahead of the competition. A huge benefit with MaaS360 and IBM's approach to supporting these changes is that they seldom change configuration work flows. Competing Vendors always arbitrarily change workflows which requires a significnat ongoing learning curve in order to maintain technical competence
    Incentivized
    Read full review
    Reliability and Availability
    Apple
    No answers on this topic
    IBM
    Never had an outage in 11 years of using this solution
    Incentivized
    Read full review
    Performance
    Apple
    No answers on this topic
    IBM
    typically very consistent but occasionaly some lag
    Incentivized
    Read full review
    Support Rating
    Apple
    Fantastic support. I have had a few queries on how to go about doing things in the best way and the support at Fleetsmith was always very quick to reply and with excellent advice and detail to solve the problem and lead is into our best use of their product.
    Read full review
    IBM
    MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
    Incentivized
    Read full review
    Online Training
    Apple
    No answers on this topic
    IBM
    The resources made available to me by IBM were Stellar. These resources remain available today and are extremely important as technology changes
    Incentivized
    Read full review
    Implementation Rating
    Apple
    No answers on this topic
    IBM
    To implement IBM Security MaaS360 with Watson, follow these steps: Set up the platform, enroll devices, configure policies and settings, monitor and manage devices. Implementing it can help organizations to securely manage and monitor the use of mobile devices and related resources in their networks, improving security and productivity for their users.
    Incentivized
    Read full review
    Alternatives Considered
    Apple
    The primary products we checked out were Mosyle, JAMF, and SimpleMDM. In the end it really came down to the simplicity of our needs and the simplicity of Fleetsmith's approach being in tight harmony. We kicked the tires, hard, for about a month and then dove all the way in.
    Incentivized
    Read full review
    IBM
    Intune claims to be free, but if you need certain features you actually have to pay for it. So the "free" claim does not fly. In addition, pushing policies can take hours with Intune. In comparison with IBM MaaS360, where policies are changed within minutes. The usability and versatility of IBM MaaS360 is no match for Intune
    Incentivized
    Read full review
    Scalability
    Apple
    No answers on this topic
    IBM
    Rock solid, consistent solution
    Incentivized
    Read full review
    Professional Services
    Apple
    No answers on this topic
    IBM
    We worked with an IBM SE who was incredibly competent and extremely professional in handling our questions in addition to ensuring the Knowledge Transfer was completed properly
    Incentivized
    Read full review
    Return on Investment
    Apple
    • Lesser cost for managing device, instead of getting more manpower to do it manually.
    • Lesser security threats (which will cause financial damage) as all devices are configured according the the company security policies, such as firewalls, media management, app security updates.
    Incentivized
    Read full review
    IBM
    • Seamless and instant onboarding for new employee's devices
    • Ensuring secure access to corporate resources
    • Asset Management of devices and their status
    • Quick off boarding of employees leaving the company
    • Help desk support for unlocking and locating devices
    • Expense Management for Roaming
    Incentivized
    Read full review
    ScreenShots

    IBM MaaS360 Screenshots

    Screenshot of the SaaS portal & dashboard for UEM administratorsScreenshot of where secure user access to corporate email, contacts, calendar, apps and docs can be configuredScreenshot of a view of hardware inventory, where administrators can take action across all device types