Appian vs. IBM Case Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appian
Score 7.7 out of 10
N/A
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
$0
IBM Case Manager
Score 10.0 out of 10
N/A
IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.N/A
Pricing
AppianIBM Case Manager
Editions & Modules
Appian Community Edition
$0
Application - Input-Only
$2
per month per user
Application - Infrequent
$9
per month per user
Application - Standard
$75
per month per user
Platform
Custom Quote Priced per user with unlimited apps.
minimum 100 users, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
unlimited
Platform
Custom Quote Priced per user with unlimited apps.
Minimum 100, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
Unlimited
No answers on this topic
Offerings
Pricing Offerings
AppianIBM Case Manager
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AppianIBM Case Manager
Features
AppianIBM Case Manager
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Appian
9.1
Ratings
8% above category average
IBM Case Manager
-
Ratings
Visual Modeling8.80 Ratings00 Ratings
Drag-and-drop Interfaces8.90 Ratings00 Ratings
Platform Security9.20 Ratings00 Ratings
Platform User Management8.80 Ratings00 Ratings
Reusability9.50 Ratings00 Ratings
Platform Scalability9.50 Ratings00 Ratings
Best Alternatives
AppianIBM Case Manager
Small Businesses
Creatio
Creatio
Score 9.7 out of 10
Bonterra Apricot
Bonterra Apricot
Score 9.5 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.9 out of 10
TIBCO® BPM Enterprise
TIBCO® BPM Enterprise
Score 7.0 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Infor Human Resources
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Score 7.1 out of 10
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User Ratings
AppianIBM Case Manager
Likelihood to Recommend
9.4
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
8.5
(0 ratings)
-
(0 ratings)
Usability
8.7
(0 ratings)
-
(0 ratings)
Support Rating
8.4
(0 ratings)
-
(0 ratings)
In-Person Training
9.0
(0 ratings)
-
(0 ratings)
Online Training
6.0
(0 ratings)
-
(0 ratings)
Implementation Rating
1.0
(0 ratings)
-
(0 ratings)
User Testimonials
AppianIBM Case Manager
Likelihood to Recommend
Appian is well suited for the areas which involve a workflow. For Example: Consider there is a task and 3 teams are required to work on the task, with Appian we can create tasks for each team and monitor the comments and completion. Together with the integration capabilities, this tool can function in many areas. In our firm, we are using it to automate the workflows for our business teams and help them in capturing the OLA's and SLA's.
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It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.
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Pros
  • Allows at a glance workflow documentation which assists in the need we have for information readiation.
  • Drag and drop interface for workflow development greatly speeds our apps time to market.
  • Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
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  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
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Cons
  • Search issues when type ahead and database search are used in the same field.
  • Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
  • Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
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  • Integration with IBM BPM.
  • Integration with Cloud
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Likelihood to Renew
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
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No answers on this topic
Usability
There are many differences between using Appian and using other programming languages. Additionally, there are many trade offs that have to be made and that have to be accepted for using Appian. In some cases, you give up control of one small area, but in others, it may open settings that are unavailable to a developer when using other program languages.
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No answers on this topic
Support Rating
Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
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No answers on this topic
In-Person Training
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
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No answers on this topic
Online Training
Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.
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No answers on this topic
Implementation Rating
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
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No answers on this topic
Alternatives Considered
Appian compares favorably with other vendors in the space. It is strongest with business workflow automation and to create custom business applications. The tool base for coding is extremely straightforward and allows for faster coding and deployment. Handles very complex process flows and has the ability to discover new opportunities for automation.
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IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.
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Return on Investment
  • Our IT automated procurement process has sped up time to get paid by a few days on every transaction
  • Our approvals are more organized as a result of being put in digitally
  • Managing our own tenant requires more than we have available, given the quarterly updates
  • Since we have business-critical functions running in the platform, we have to thoroughly review every note of every update. Because of this we skip half of the updates since we don't have enough time to review these changes four times a year.
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  • We have been seeing organizations who implemented ICM had faster processing of their transactions.
  • We have been seeing organizations who implemented ICM found improved customer service
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ScreenShots

Appian Screenshots

Screenshot of Low-Code DevelopmentScreenshot of Business Process Management SuiteScreenshot of Dynamic Case ManagementScreenshot of Mobile App DevelopmentScreenshot of Appian RPA with Blue Prism