TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apdated

    N/AN/AApdated’s application offers a businesses a way to communicate with their customers. By automating progress updates, Apdated ensures that customers are informed and engaged without any extra effort from a customer support team. With features like personalized notifications, real-time automatic updates, and a library of industry-specific templates, Apdated aims to make it easy to keep customers in the loop. Customers can view an end-to-end dashboard that shows all tracked activities with due…

    $29

    per month

    Glassix

    Score10 out of 10
    N/AGlassix's unified inbox eliminates the need for multiple tools, streamlining workflow management with AI-powered chatbots to personalized greetings, keep customers engaged in one place. Glassix refines interactions, allowing users to deliver exceptional customer experiences. It removes manual tasks with automation capabilities, helping conversations with customers to flow effortlessly. By harnessing AI Omnichannel capabilities, Glassix aims to reshape the new era of customer…N/A
    Pricing
    ApdatedGlassix
    Editions & Modules
    Standard
    $29
    per month
    Advanced
    $59
    per month
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    ApdatedGlassix
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount for annual pricing.
    More Pricing Information
    Best Alternatives
    ApdatedGlassix
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Quadient Inspire
    Score8.6 out of 10
    Quadient Inspire
    Score8.6 out of 10
    Enterprises
    Quadient Inspire
    Score8.6 out of 10
    Quadient Inspire
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ApdatedGlassix
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    ApdatedGlassix
    Likelihood to Recommend
    Apdated
    No answers on this topic
    Glassix
    Glassix is best suited for small customer service teams that handle a usual high volume of tickets. For us, we need to answer pretty much the same repetitive or similar subject, 3-5 questions from our client base; by having the AI chatbot, we do not need to deal with this anymore and are free to do more with our time. What I would love to see more is some more guides and resources on the AI features, although we use them quite vastly here. Some tutorials on how to customize would be highly appreciated.
    Incentivized
    Read full review
    Pros
    Apdated
    No answers on this topic
    Glassix
    • AI chatbot and automated workflows for our customer support.
    • Unify all of our business channels into one inbox.
    • Helping us resolve support ticket in the speed of light.
    Incentivized
    Read full review
    Cons
    Apdated
    No answers on this topic
    Glassix
    • More guides on the AI features.
    Incentivized
    Read full review
    Alternatives Considered
    Apdated
    No answers on this topic
    Glassix
    Pricing is crystal clear, there is no limit on chatbot or AI interactions and resolutions, and there is no long-term commitment to lock you down for years. Also, their team is super friendly and always prompt to answer any question or issue we might have with the platform.
    Incentivized
    Read full review
    Return on Investment
    Apdated
    No answers on this topic
    Glassix
    • Glassix paid for itself in the first few weeks.
    • The product is easy to use and way more economical than the competition.
    Incentivized
    Read full review
    ScreenShots

    Apdated Screenshots

    Screenshot of the customer view of an insurance claim process, showing: 
completed activities
current status
remaining steps