Apache Solr is an open-source enterprise search server.
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Coveo Relevance Cloud
Score 7.0 out of 10
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Coveo is an enterprise search technology which can index data on disparate cloud systems making it easier to retrieve. It has integrated plug-ins for Salesforce.com, Sitecore CEP, and Microsoft Outlook and SharePoint.
Very effective for end-user searching applications and for generating search results. Also very well suited to those looking for high reliability and performance. If [you're doing] fuzzy searching or if you are working on a smaller end-user application or an internal application that does not require high performance and flexible/adapting searching then it may not be necessary to use Solr.
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Faceted navigation and field collapsing/grouping : filtering and quick results were what we needed for our websites. Our customers needed to have this functionalities for good and efficient results.
We tested them with our customers' registered searches (they received all new goods matching with their registered searches by emails and/or mobile push). Results were incredible by comparison with our old system (old MySQL requests).
Note : we didn't put all our data in Solr. Just what we need for searching uses. Other data stayed in our MySQL database.
Auto-suggest : our old auto-suggest wasn't performing well. With Apache Solr, our new one was worked really well ! The suggestions came quickly and suggestions were good.
We also extended auto-suggestion with geo-spatial data and it worked well.
Hit highlighting : we used this functionality and we didn't have problem and nasty surprise.
Keep all data status during data upgrading (see next details for improvements)
Good library of connectors to enterprise repositories including MS SharePoint, Exchange, Confluence. OOTB using the Open Connector API administrators were fairly easily be able to index content repositories.
Good security integration with existing repositories.
We still have many clients which have custom search implementations supported by Coveo which crawl their Sitecore instances. From that perspective, I'm very likely to use it again. One of the main drawbacks I have heard is that Coveo is relatively expensive. The size of your project budget may have a greater influence on your decision to use Coveo if the custom features are not must-haves for your organization
It takes some time to deploy and currectly maintein it. And also, to learn how to use and integrate in the enviroment as well. Once you get theses steps done, it usability is very simple, and almost of the time it don't require no further attention on it. Even for maintence, if you deploy it on a cluster mode, it is very reliable and easy to take one host down.
We switched from search indexes stored in MySQL to soar and it's made a world of difference for our growing businesses. The relational databases are very poor for handling the complex data searches require and Solr delivered all the tools we need to get the performance our end users are demanding.
It's enabled us to deliver fast, relevant search results on our new website. The site is still in beta and being actively developed so our complete ROI is still unknown.
It integrates very well with Drupal so it has saved us from having to develop a custom solution.
Quick to find things in a massive database when needed.
Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
Coveo is not always the most useful but does its job when general information is needed.
