Building and automating packaging of software can be a challenging task. As the complexity of the project grows so do the dependencies on third-party artifacts. Using Maven we can define and manage the project structure centrally and it helps improve overall build times.
Makefiles are machine-readable documentation that make your workflow reproducible. If the build process is a very continuous flow of operations within scope, it will do it well and also act as a documentation of all the dependence. For some long-term projects, Make has been used extensively and being maintained to do the job.
One of the issues with building software using Apache Maven is that its cache resolution is not optimal. It pulls down all the artifacts onto the developer's local machine and can sometimes result in conflicts.
The build process can vary in time and gets progressively longer as the project's complexity increases.
The overall usability of Apache Maven is very good to us. We were able to incorporate it into our company's build process pretty quickly. We deployed it to multiple teams throughout the entire enterprise. We got good feedback from our developers stating that Apache Maven has simplified their build process. It also allowed to to standardize the build process for the entire enterprise, thus ensure that each development team is using the same, consistent process to build code.
I can't speak to the support, as I've never had issues. Apache Maven "just works," and errors were user errors or local nexus errors. Apache Maven is a great build/dependency management tool. I give it a 9/10 because occasionally the error message don't immediately indicate a solution...but again, those errors were always user or configuration errors, and the Maven documentation is extensive, so I don't find fault in Maven, but in its users.
In general, it is fair to say the support is sufficient although we do not deal with support directly. There are a lot of forum people chiming in with suggestions or recommendations of particular usage or issues we run into. Since it is open software, patch and fixes will be available from time to time. A lot of information is available in the web now for knowing GNU Make from learning, example, teaching, etc.
Ant is useful if your build is heavily based on customs scripts running in the right order. Maven greatly simplifies the process to keep track of and download build dependencies compared with Apache Ant. If your build is based on multiple custom scripts running in a specific order there is a lot of overhead in Maven compared to Apache Ant.
I'm a full-stack developer that has used various build tools, including Maven, Gradle, and NPM/yarn. For our C projects, I also investigated CMake and Ninja, but they seemed more difficult to learn and more tedious to work with. GNU Make is a single binary that can be easily downloaded, even for Windows under MingW32, is straightforward to learn, and works pretty well despite its age.