AnyDesk vs. N-able Take Control

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.2 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$22.90
per month (billed annually) 1 licensed user with 3 login devices
N-able Take Control
Score 8.7 out of 10
N/A
N-able™ Take Control is a cloud-based remote control solution for MSPs, to access & troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from these or iOS® or Android® devices with the N-able native app.
$45
per month
Pricing
AnyDeskN-able Take Control
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
Take Control Plus
$45
per month
Take Control Plus
Contact Vendor
Take Control
Contact Vendor
Offerings
Pricing Offerings
AnyDeskN-able Take Control
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.No credit card required. Login info sent directly to your email. Access technical support during your trial.
More Pricing Information
Community Pulse
AnyDeskN-able Take Control
Features
AnyDeskN-able Take Control
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
9.0
Ratings
10% above category average
N-able Take Control
8.2
Ratings
1% above category average
Screen sharing9.70 Ratings8.50 Ratings
File transfer8.10 Ratings8.40 Ratings
Instant message8.10 Ratings8.20 Ratings
Secure remote access with Smart Card authentication9.20 Ratings8.20 Ratings
Access to sleeping/powered-off computers9.40 Ratings2.00 Ratings
Over-the-Internet remote session9.70 Ratings8.40 Ratings
Initiate remote control from mobile8.70 Ratings10.00 Ratings
Remote management of servers & workstations10.00 Ratings8.40 Ratings
Remote Active Directory® management10.00 Ratings8.50 Ratings
Centralized management dashboard7.40 Ratings8.20 Ratings
Session record9.10 Ratings10.00 Ratings
Annotations7.80 Ratings8.60 Ratings
Monitoring and Alerts8.60 Ratings8.20 Ratings
Multi-platform remote control10.00 Ratings8.60 Ratings
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User Ratings
AnyDeskN-able Take Control
Likelihood to Recommend
8.4
(0 ratings)
8.4
(0 ratings)
Usability
8.1
(0 ratings)
-
(0 ratings)
Support Rating
9.3
(0 ratings)
-
(0 ratings)
User Testimonials
AnyDeskN-able Take Control
Likelihood to Recommend
It is suited for every business. You can use it whether you are an individual, student, professional, or organization. You can simply download it, ask the user to share their ID, connect to their system, and support them remotely. You don't require any special skill or technical knowledge to use it.
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It is phenomenal as a remote service tool, as well as a Teamviewer alternative for end users. But its per device interface is lacking, as well as how technicians are set-up. Once you learn the ins and outs its quite easy to use from both sides. However, it can be a little quirky when initially set-up.
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Pros
  • Minimises the physical involvement of our trainers for training new technicians joining the company.
  • Building better relationships with our clients by assisting them with bookings and understanding services.
  • Also we use it to manage clients feedbacks and share information with each other.
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  • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
  • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
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Cons
  • Notification or Addition:
  • AnyDesk provides codes to connect room, which is complicated sometimes, if it is manageable same as a call then it can be much user friendly though current system is unique in its way for AnyDesk.
  • Use of AI more:
  • If AnyDesk can provide Summary, previous call data and recording data storage with summarized way that can be useful.
  • Multi user experience:
  • While discussion itself if we want to add another user for help this quick feature is not easy currently.
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  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.
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Likelihood to Renew
I don't have any reason to change
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No answers on this topic
Usability
My personal experience with AnyDesk has been good. I found that it is easy to use for both technical and nontechnical users to get started. It offers fast and Responsive performance, with Low latency even over an average internet connection
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The interface needs a lot of updating. It's just too "busy."
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Support Rating
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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No answers on this topic
Alternatives Considered
AnyDesk is simpler to use than BeyondTrust. Beyond trust is suitable for a bit, but it's a bit heavy. Major guidance is required to guide the next person. Multiple steps are involved before we get remote access. Sometimes, it gets stuck in between. Beyond trust, data transfer is comparatively slower. It cannot be ready within a few minutes.
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Bad experiences with ConnectWise platforms in general ruled it out for us at this point in time. To be fair this was not really ConnectWise's fault more the team that set things up poorly leading to significant issues across the system. TeamViewer had long been our go to, but pricing increases, the inclusion of ads (in a not inexpensive product) is infuriating for some. and ongoing poor business behavior reports in the industry lead us to look elsewhere
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Return on Investment
  • The most positive impact is time saving, in all the aspects using any other thing then AnyDesk consumes a lot of productive time and that cost you a lot more than a single subscription. Using this time in productive works pays you well in the the sales or any other process.
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  • We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
  • Remote access is only a click away saving our techs time
  • Reliable connection mean issues are resolved without having to 'fix' the remote access first
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ScreenShots

N-able Take Control Screenshots

Screenshot of N-able Take Control DashboardScreenshot of Take Control - home