AnyDesk vs. Help Lightning

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.2 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year per installation
Pricing
AnyDeskHelp Lightning
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
Enterprise
$75,000
per year per installation
Offerings
Pricing Offerings
AnyDeskHelp Lightning
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
AnyDeskHelp Lightning
Features
AnyDeskHelp Lightning
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
9.0
Ratings
10% above category average
Help Lightning
-
Ratings
Screen sharing9.70 Ratings00 Ratings
File transfer8.10 Ratings00 Ratings
Instant message8.10 Ratings00 Ratings
Secure remote access with Smart Card authentication9.20 Ratings00 Ratings
Access to sleeping/powered-off computers9.40 Ratings00 Ratings
Over-the-Internet remote session9.70 Ratings00 Ratings
Initiate remote control from mobile8.70 Ratings00 Ratings
Remote management of servers & workstations10.00 Ratings00 Ratings
Remote Active Directory® management10.00 Ratings00 Ratings
Centralized management dashboard7.40 Ratings00 Ratings
Session record9.10 Ratings00 Ratings
Annotations7.80 Ratings00 Ratings
Monitoring and Alerts8.60 Ratings00 Ratings
Multi-platform remote control10.00 Ratings00 Ratings
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User Ratings
AnyDeskHelp Lightning
Likelihood to Recommend
8.4
(0 ratings)
10.0
(0 ratings)
Usability
8.1
(0 ratings)
-
(0 ratings)
Support Rating
9.3
(0 ratings)
-
(0 ratings)
User Testimonials
AnyDeskHelp Lightning
Likelihood to Recommend
It is suited for every business. You can use it whether you are an individual, student, professional, or organization. You can simply download it, ask the user to share their ID, connect to their system, and support them remotely. You don't require any special skill or technical knowledge to use it.
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I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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Pros
  • Minimises the physical involvement of our trainers for training new technicians joining the company.
  • Building better relationships with our clients by assisting them with bookings and understanding services.
  • Also we use it to manage clients feedbacks and share information with each other.
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  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
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Cons
  • Notification or Addition:
  • AnyDesk provides codes to connect room, which is complicated sometimes, if it is manageable same as a call then it can be much user friendly though current system is unique in its way for AnyDesk.
  • Use of AI more:
  • If AnyDesk can provide Summary, previous call data and recording data storage with summarized way that can be useful.
  • Multi user experience:
  • While discussion itself if we want to add another user for help this quick feature is not easy currently.
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  • It needs a strong network or signal connection.
  • Nothing else.
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Likelihood to Renew
I don't have any reason to change
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No answers on this topic
Usability
My personal experience with AnyDesk has been good. I found that it is easy to use for both technical and nontechnical users to get started. It offers fast and Responsive performance, with Low latency even over an average internet connection
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No answers on this topic
Support Rating
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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No answers on this topic
Alternatives Considered
AnyDesk is simpler to use than BeyondTrust. Beyond trust is suitable for a bit, but it's a bit heavy. Major guidance is required to guide the next person. Multiple steps are involved before we get remote access. Sometimes, it gets stuck in between. Beyond trust, data transfer is comparatively slower. It cannot be ready within a few minutes.
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I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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Return on Investment
  • The most positive impact is time saving, in all the aspects using any other thing then AnyDesk consumes a lot of productive time and that cost you a lot more than a single subscription. Using this time in productive works pays you well in the the sales or any other process.
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  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
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ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.