AnyDesk vs. DeskRoll Remote Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.2 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$22.90
per month (billed annually) 1 licensed user with 3 login devices
DeskRoll Remote Desktop
Score 9.5 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
Pricing
AnyDeskDeskRoll Remote Desktop
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
Offerings
Pricing Offerings
AnyDeskDeskRoll Remote Desktop
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$3.25 per seat/per month
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.
More Pricing Information
Community Pulse
AnyDeskDeskRoll Remote Desktop
Features
AnyDeskDeskRoll Remote Desktop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
9.0
Ratings
10% above category average
DeskRoll Remote Desktop
8.2
Ratings
1% above category average
Screen sharing9.70 Ratings8.00 Ratings
File transfer8.10 Ratings8.00 Ratings
Instant message8.10 Ratings7.00 Ratings
Secure remote access with Smart Card authentication9.20 Ratings00 Ratings
Access to sleeping/powered-off computers9.40 Ratings00 Ratings
Over-the-Internet remote session9.70 Ratings10.00 Ratings
Initiate remote control from mobile8.70 Ratings8.00 Ratings
Remote management of servers & workstations10.00 Ratings00 Ratings
Remote Active Directory® management10.00 Ratings00 Ratings
Centralized management dashboard7.40 Ratings00 Ratings
Session record9.10 Ratings00 Ratings
Annotations7.80 Ratings00 Ratings
Monitoring and Alerts8.60 Ratings00 Ratings
Multi-platform remote control10.00 Ratings8.00 Ratings
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AnyDeskDeskRoll Remote Desktop
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Medium-sized Companies
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Score 9.0 out of 10
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Score 9.0 out of 10
Enterprises
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
AnyDeskDeskRoll Remote Desktop
Likelihood to Recommend
8.4
(0 ratings)
7.0
(0 ratings)
Usability
8.1
(0 ratings)
-
(0 ratings)
Support Rating
9.3
(0 ratings)
-
(0 ratings)
User Testimonials
AnyDeskDeskRoll Remote Desktop
Likelihood to Recommend
It is suited for every business. You can use it whether you are an individual, student, professional, or organization. You can simply download it, ask the user to share their ID, connect to their system, and support them remotely. You don't require any special skill or technical knowledge to use it.
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DeskRoll Remote Desktop is well suited for consultant and remote support. It's less appropriate for clients worried about security and anytime remote access.
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Pros
  • Minimises the physical involvement of our trainers for training new technicians joining the company.
  • Building better relationships with our clients by assisting them with bookings and understanding services.
  • Also we use it to manage clients feedbacks and share information with each other.
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  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
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Cons
  • Notification or Addition:
  • AnyDesk provides codes to connect room, which is complicated sometimes, if it is manageable same as a call then it can be much user friendly though current system is unique in its way for AnyDesk.
  • Use of AI more:
  • If AnyDesk can provide Summary, previous call data and recording data storage with summarized way that can be useful.
  • Multi user experience:
  • While discussion itself if we want to add another user for help this quick feature is not easy currently.
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  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
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Likelihood to Renew
I don't have any reason to change
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No answers on this topic
Usability
My personal experience with AnyDesk has been good. I found that it is easy to use for both technical and nontechnical users to get started. It offers fast and Responsive performance, with Low latency even over an average internet connection
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No answers on this topic
Support Rating
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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No answers on this topic
Alternatives Considered
AnyDesk is simpler to use than BeyondTrust. Beyond trust is suitable for a bit, but it's a bit heavy. Major guidance is required to guide the next person. Multiple steps are involved before we get remote access. Sometimes, it gets stuck in between. Beyond trust, data transfer is comparatively slower. It cannot be ready within a few minutes.
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We've used various services - RemotePC, LogMeIn, Go2MyPC, etc. We have used it all and none have been as great as DeskRoll Remote Desktop. In other versions, the screen is not super legible, meaning the text is fuzzy or ill-fitting to the viewer's PC screen. We've experienced click delays, and recurring issues where we get kicked off and our data is lost. However, that doesn't happen with DeskRoll Remote Desktop.
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Return on Investment
  • The most positive impact is time saving, in all the aspects using any other thing then AnyDesk consumes a lot of productive time and that cost you a lot more than a single subscription. Using this time in productive works pays you well in the the sales or any other process.
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  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
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ScreenShots

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.