TrustRadius

Antavo AI Loyalty Cloud vs. Rakuten Rewards

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Antavo AI Loyalty Cloud
Score 7.6 out of 10
N/A
Antavo is an Enterprise Loyalty Cloud, providing technology to manage experience-based, paid, and lifestyle loyalty programs online, in-store, or on mobile. Antavo’s no-code, API-centric platform makes the loyalty program experience customizable so loyalty and marketing teams can run their program internally, without IT help. Antavo helps global clients like BMW, KFC or Kathmandu and global businesses in air travel, pharma and fashion. Antavo…N/A
Rakuten Rewards
Score 8.4 out of 10
N/A
Rakuten Rewards (formerly Ebates) headquartered in San Francisco is a customer loyalty platform providing customer rebates and cash back incentives for ecommerce and in-store purchases.N/A
Pricing
Antavo AI Loyalty CloudRakuten Rewards
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Antavo AI Loyalty CloudRakuten Rewards
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Antavo AI Loyalty CloudRakuten Rewards
User Ratings
Antavo AI Loyalty CloudRakuten Rewards
Likelihood to Recommend
7.6
(0 ratings)
8.4
(0 ratings)
Usability
7.4
(0 ratings)
-
(0 ratings)
Support Rating
6.0
(0 ratings)
-
(0 ratings)
User Testimonials
Antavo AI Loyalty CloudRakuten Rewards
Likelihood to Recommend
One specific scenario where Antavo proved to be well-suited was the activation of a challenge where customers earned bonus loyalty points if they used a specific gift card for a purchase on the website. This feature was implemented smoothly and effectively boosted customer engagement. On the other hand, a scenario where Antavo fell short was during an export of the entire customer database (2.5 million users), aggregated by levels (4 levels) with details of points that had expired over the course of the year. The extraction process for these data, even after months, was never completed.
Verified User
Anonymous
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Anyone who is shopping online for personal or business can utilize Rakuten (Ebates) to find special offers, coupons, and discounts and get rebates back from their everyday personal or business shopping. I recommend adding the Google Chrome Extension to make it easier to find and get rebates.
Misty Kearns | TrustRadius Reviewer
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Pros
  • Customer Service
  • Agile
  • API connections
Verified User
Anonymous
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  • user friendly
  • easy to find rebate info and coupons
  • rebates for the majority of stores
  • communication
Misty Kearns | TrustRadius Reviewer
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Cons
  • Can't access through mobile devices.
  • Sometimes uploading files doesn't work.
  • Regional languages are not supported in app.
Shashank Pathak | TrustRadius Reviewer
Shashank Pathak
Internet Marketing Analyst
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  • perhaps more stores including smaller business or online only retailers
  • weekly emails with featured, high rebate shops
  • cannot think of anything else
Misty Kearns | TrustRadius Reviewer
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Usability
First loyalty platform for me personally and has been easy and great to pick up. The training academy is excellent and the customer service has been great
Jabed Hussain | TrustRadius Reviewer
Jabed Hussain
Loyalty Manager
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No answers on this topic
Support Rating
Customer support is not well organised and you can make many efforts to get the resolution. For email or phone support you have to have the patience to deal with the support team, also if you submit a query the responding time is usually high.
Shashank Pathak | TrustRadius Reviewer
Shashank Pathak
Internet Marketing Analyst
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No answers on this topic
Alternatives Considered
The integration between Antavo and Bloomreach is out of the box.
Jabed Hussain | TrustRadius Reviewer
Jabed Hussain
Loyalty Manager
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No answers on this topic
Return on Investment
  • Increased engagement with existing loyalty users
  • Brought new users
  • Increased ROI
Jaime Arribas | TrustRadius Reviewer
Jaime Arribas
Senior Marketing Technology Manager
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  • saving money
  • helping with purchase decisions
  • save time
Misty Kearns | TrustRadius Reviewer
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ScreenShots

Antavo AI Loyalty Cloud Screenshots

Screenshot of Antavo is a pure-play loyalty program technology vendor.Screenshot of Antavo’s no-code Workflows tool has a visual editor, so creating, running, and modifying loyalty campaigns & offers requires neither coding nor help from the IT department.Screenshot of A comprehensive look at a member’s stats, transaction and reward history inside the loyalty platform. Antavo’s Customer Insights helps to answer these questions.Screenshot of Antavo provides a variety of gamification elements and makes it easier for clients to set up their gamified loyalty program.Screenshot of Build and manage a reward catalog in Antavo’s Back-office, to allow users to ffer a range of incentives, including experiential rewards, coupons, vouchers, products or even services.Screenshot of Antavo’s platform offers a built-in editor for Mobile Passes that can be used without a learning curve. The editor is integrated with both Android & iOS platforms.