Amicus Attorney by CARET vs. Thomson Reuters Firm Central

Small to medium-sized law firms can greatly benefit from Amicus Attorney. It provides a central repository for all case management as well as calendaring between employees and their assistants. Document automation can also greatly save employee time (requires additional configuration and setup).

Incentivized

Firm Central works well for billing and tracking time, plus it's a nice place to have all of your cases organized but it is not good for case management. However, the limitations on document management make it impossible to rely on and to use well

Incentivized

• It is very helpful with tracking our time and allows us to start a timer when working on a project to keep an accurate log.
• Since it is web-based, it can be used to log into email and contacts remotely, which I have found extremely helpful on several occasions.
• The phone messages are also very helpful. Amicus will populate the caller information with the caller's contact info (if stored on our system) and generates an automatic email to the individual for whom the call was intended.

Incentivized

• Time tracking.
• Billing.
• Easy access to Westlaw.

Incentivized

• Subscription based only, formerly allowed "ownership" of software with annual maintenance agreement. Software has moved to a monthly subscription where one "leases" the software from the owner, Abacus.
• Software stability, can occasionally have server-level issues that require cycling of services in order to restore connectivity.
• Exchange calendar sync does not warn users that sync is not occurring. After updating Active Directory password, password needs updated in Amicus Attorney. Problem being, it does not remind / alert if the synchronization is not occurring.

Incentivized

• ease of portal access
• form bank being easier to modify
• integrations with other programs

Incentivized

I have not had to use support

Incentivized

In the time that I have been with my firm, we have not used any other comparable software. As a result I can't compare it to anything else that is out there

Incentivized

we actually switched to Clio for better document management and overall billing and accounting features which have worked out very well

Incentivized

• In years past, Amicus was a great product with very good support
• The positive impact we get now is revenue from moving our clients to other platforms (away from Amicus)

Incentivized

• average cost compared to other programs
• some other programs offer more features for same cost
• other programs integrate with outside platforms better

Incentivized